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What is Flowcart?

Flowcart is a specialized commerce platform tailored for WhatsApp, aimed at helping B2C brands improve their customer acquisition strategies, boost conversion rates through an in-chat product catalog and one-tap checkout, and build customer loyalty with gamified broadcasts, automated recovery initiatives, and rewards programs. Beyond campaign management, Flowcart provides an extensive suite of customer journey tools, including lead capture, customized workflows, cart recovery, cash on delivery verification, order tracking, support transitions, and revenue analytics, all integrated within WhatsApp's interface. It offers seamless integration with various platforms such as Shopify, WooCommerce, Magento, and WordPress, along with ERPs like Odoo and SAP, and CRMs including HubSpot and Zoho, enhanced by APIs and webhooks for tailored workflows. Additionally, Flowcart enables in-chat payments via leading providers like Peach Payments, Paystack, M-Pesa, Razorpay, and Stripe, allowing customers to browse, purchase, and reorder directly within the chat, eliminating the need to leave the conversation. This innovative method not only simplifies the shopping journey but also allows brands to have more meaningful interactions with their customers throughout the entire purchasing process, thereby strengthening brand loyalty and customer satisfaction. As a result, businesses can fully leverage the power of WhatsApp to transform their commerce capabilities.

What is Alcméon?

Alcméon’s cutting-edge cloud technology enables organizations to utilize widely-used messaging platforms like Facebook Messenger, iOS Messages, and WhatsApp as versatile avenues for customer service, marketing, and conversational commerce. The platform integrates effortlessly with prominent social media and messaging APIs, such as Facebook, Instagram, Twitter, Messenger, WhatsApp, Apple Business Chat, WeChat, and Google My Business, demonstrating a strong dedication to quickly implementing new features through direct collaboration with their technical teams. Additionally, Alcméon’s back office is optimized for smooth integration with clients' information systems and CRM solutions like Salesforce, Oracle, Zendesk, and Efficy, promoting efficient operations. Clients also receive the advantage of having a dedicated customer success manager, alongside various training opportunities available both online and offline, as well as special events crafted specifically for them. This all-encompassing strategy not only boosts customer interaction but also equips businesses to thrive in the constantly changing digital environment, ultimately leading to greater satisfaction and loyalty among their clientele.

Media

No images available

Media

Integrations Supported

WhatsApp
Apple Business Chat
Facebook Messenger
Google Business Profile
HubSpot CRM
HubSpot Customer Platform
M-PESA
Microsoft Dynamics 365
Odoo
Oracle Cloud Infrastructure
Paystack
Peach Payments
SAP Store
Salesforce
Shopify
Stripe
WordPress
X (Twitter)
efficy

Integrations Supported

WhatsApp
Apple Business Chat
Facebook Messenger
Google Business Profile
HubSpot CRM
HubSpot Customer Platform
M-PESA
Microsoft Dynamics 365
Odoo
Oracle Cloud Infrastructure
Paystack
Peach Payments
SAP Store
Salesforce
Shopify
Stripe
WordPress
X (Twitter)
efficy

API Availability

Has API

API Availability

Has API

Pricing Information

$70/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Flowcart

Date Founded

2020

Company Location

United States

Company Website

flowcart.ai/

Company Facts

Organization Name

Alcméon

Date Founded

2011

Company Location

France

Company Website

www.alcmeon.com

Categories and Features

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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