What is Quiq?

Quiq is an enterprise AI platform designed to help organizations create and manage AI agents for customer service, support operations, and contact center workflows. The platform brings together customer-facing AI agents, employee-facing AI assistants, voice AI agents, AI workflows, AI analysts, reporting, integrations, and digital contact center capabilities. Companies can upload and use existing knowledge content, such as documents, help articles, and internal resources, to support AI agent responses. Quiq gives teams tools to guide AI behavior, define tone, configure decision rules, and establish clear boundaries for customer interactions. Its guardrail features help ensure that AI agents follow company policies and avoid risky or inappropriate responses. Businesses can run simulations and tests before deployment to confirm that agents handle sensitive situations, escalation needs, and policy conflicts correctly. The platform also provides step-by-step visibility into agent workflows, making it easier to understand how decisions are made. Reporting and performance analytics help teams score conversations, identify improvement areas, and optimize customer experience over time. Quiq is built for enterprise reliability with redundant model infrastructure and a stated 99.999% uptime commitment. Security and compliance are central to the platform, with support for SOC 2 Type II, HIPAA, GDPR, CCPA, AI governance, claim verification, and decision logs. Quiq helps companies scale AI-powered customer engagement while maintaining the oversight, accountability, and operational control required in enterprise environments.

Pricing

Price Starts At:
$250 per month
Price Overview:
Pricing is conversation-based
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Quiq provides an API

Screenshots and Video

Company Facts

Company Name:
Quiq
Date Founded:
2015
Company Location:
United States
Company Website:
quiq.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Government
Startup
Supported Languages
English

Quiq Categories and Features

SMS Marketing Software

2-Way Messaging
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

Live Chat Software

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management

Customer Experience Software

Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations