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What is Yellow.ai?

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

What is Quiq?

Quiq is an enterprise AI platform designed to help organizations create and manage AI agents for customer service, support operations, and contact center workflows. The platform brings together customer-facing AI agents, employee-facing AI assistants, voice AI agents, AI workflows, AI analysts, reporting, integrations, and digital contact center capabilities. Companies can upload and use existing knowledge content, such as documents, help articles, and internal resources, to support AI agent responses. Quiq gives teams tools to guide AI behavior, define tone, configure decision rules, and establish clear boundaries for customer interactions. Its guardrail features help ensure that AI agents follow company policies and avoid risky or inappropriate responses. Businesses can run simulations and tests before deployment to confirm that agents handle sensitive situations, escalation needs, and policy conflicts correctly. The platform also provides step-by-step visibility into agent workflows, making it easier to understand how decisions are made. Reporting and performance analytics help teams score conversations, identify improvement areas, and optimize customer experience over time. Quiq is built for enterprise reliability with redundant model infrastructure and a stated 99.999% uptime commitment. Security and compliance are central to the platform, with support for SOC 2 Type II, HIPAA, GDPR, CCPA, AI governance, claim verification, and decision logs. Quiq helps companies scale AI-powered customer engagement while maintaining the oversight, accountability, and operational control required in enterprise environments.

Media

Media

Integrations Supported

Facebook Messenger
Operata
Salesforce
Shopify
X (Twitter)
Zendesk
Avaya Aura
Avaya Experience Platform
Google Hangouts
HubSpot CRM
Jira Service Management
LINE
ServiceNow
Skype
Vin WMS
WhatsApp
Zalo
Zoho CRM

Integrations Supported

Facebook Messenger
Operata
Salesforce
Shopify
X (Twitter)
Zendesk
Google Business Messages
Topbox

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$250 per month
Pricing is conversation-based
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Bitonic Technology Labs

Date Founded

2016

Company Location

San Mateo, California

Company Website

yellow.ai/

Company Facts

Organization Name

Quiq

Date Founded

2015

Company Location

United States

Company Website

quiq.com

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Not specified

Customer Service

Not specified

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

Employee Experience

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Voice Bot

Not specified

Categories and Features

AI Agents

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations

Customer Experience

Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SMS Marketing

2-Way Messaging
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

Popular Alternatives

Popular Alternatives

Yellow.ai Reviews & Ratings

Yellow.ai

Bitonic Technology Labs