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What is Flowcart?

Flowcart is a specialized commerce platform tailored for WhatsApp, aimed at helping B2C brands improve their customer acquisition strategies, boost conversion rates through an in-chat product catalog and one-tap checkout, and build customer loyalty with gamified broadcasts, automated recovery initiatives, and rewards programs. Beyond campaign management, Flowcart provides an extensive suite of customer journey tools, including lead capture, customized workflows, cart recovery, cash on delivery verification, order tracking, support transitions, and revenue analytics, all integrated within WhatsApp's interface. It offers seamless integration with various platforms such as Shopify, WooCommerce, Magento, and WordPress, along with ERPs like Odoo and SAP, and CRMs including HubSpot and Zoho, enhanced by APIs and webhooks for tailored workflows. Additionally, Flowcart enables in-chat payments via leading providers like Peach Payments, Paystack, M-Pesa, Razorpay, and Stripe, allowing customers to browse, purchase, and reorder directly within the chat, eliminating the need to leave the conversation. This innovative method not only simplifies the shopping journey but also allows brands to have more meaningful interactions with their customers throughout the entire purchasing process, thereby strengthening brand loyalty and customer satisfaction. As a result, businesses can fully leverage the power of WhatsApp to transform their commerce capabilities.

What is Behaf?

Behaf is a commerce platform tailored for WhatsApp, specifically designed to support Indian direct-to-consumer brands. It allows sellers to upload their product information, including prices and options, and share a storefront link through social media platforms like Instagram, where customers can browse items, inquire about details, and make purchases directly via WhatsApp. The platform features an AI-driven sales assistant that can respond to product and delivery questions, suggest items and bundles, and supply payment links to ease the transaction process. Behaf supports both prepaid and cash-on-delivery orders, ensuring that COD confirmations are received before any shipment is dispatched, while also integrating seamlessly with PayU for payment processing and Shiprocket for logistics, which includes services such as pick-up, shipping, and tracking. Additionally, sellers can take advantage of a detailed dashboard that organizes customer and order information, enabling them to review past chats and address any issues, particularly those brought up by the AI assistant. This unique service focuses on Indian brands that sell physical products in diverse categories like fashion, jewelry, beauty, wellness, food, and home essentials, especially those looking to transform social media interactions into sales. By simplifying the shopping journey, Behaf not only enhances customer engagement but also aids brands in boosting their revenue growth. With its user-friendly interface and comprehensive features, it stands out as a valuable tool for modern businesses aiming to thrive in an increasingly digital marketplace.

Media

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Media

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Integrations Supported

WhatsApp
ERPNext
HubSpot CRM
HubSpot Customer Platform
M-PESA
Magento
Odoo
Paystack
Peach Payments
Razorpay
SAP ERP
Shopify
Stripe
WooCommerce
WordPress
Zoho CRM

Integrations Supported

WhatsApp
PayU
Shiprocket

API Availability

API Availability

Pricing Information

$70/month

Pricing Information

5% + ₹5 per order
Founding 100 rate: 5% of order value + ₹5 per shipped order, plus 18% GST on the fee. After the first 100 brands, the rate is 10% + ₹5 per shipped order + GST. No setup or monthly fee. Sellers pay shipping charges through their Shiprocket wallet.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Flowcart

Date Founded

2020

Company Location

United States

Company Website

flowcart.ai/

Company Facts

Organization Name

Behaf Pvt Ltd

Date Founded

2024

Company Location

India

Company Website

www.behaf.co

Categories and Features

eCommerce Tools

Not specified

Categories and Features

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