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What is Flowcart?

Flowcart is a specialized commerce platform tailored for WhatsApp, aimed at helping B2C brands improve their customer acquisition strategies, boost conversion rates through an in-chat product catalog and one-tap checkout, and build customer loyalty with gamified broadcasts, automated recovery initiatives, and rewards programs. Beyond campaign management, Flowcart provides an extensive suite of customer journey tools, including lead capture, customized workflows, cart recovery, cash on delivery verification, order tracking, support transitions, and revenue analytics, all integrated within WhatsApp's interface. It offers seamless integration with various platforms such as Shopify, WooCommerce, Magento, and WordPress, along with ERPs like Odoo and SAP, and CRMs including HubSpot and Zoho, enhanced by APIs and webhooks for tailored workflows. Additionally, Flowcart enables in-chat payments via leading providers like Peach Payments, Paystack, M-Pesa, Razorpay, and Stripe, allowing customers to browse, purchase, and reorder directly within the chat, eliminating the need to leave the conversation. This innovative method not only simplifies the shopping journey but also allows brands to have more meaningful interactions with their customers throughout the entire purchasing process, thereby strengthening brand loyalty and customer satisfaction. As a result, businesses can fully leverage the power of WhatsApp to transform their commerce capabilities.

What is Context to Call?

Context to Call smoothly incorporates icons for calls, SMS, and email into your product and service pages, enabling website and app visitors to connect with your team instantly by clicking an icon. Each interaction is enhanced with comprehensive browsing context, which includes information such as the product being viewed, cart value, traffic source, and user location. Conversations are automatically routed to the right human or AI agent, with AI support available 24/7 in more than 30 languages. The browser-based calling feature eliminates international fees, providing a budget-friendly option. It is compatible with a wide range of platforms, including Shopify, Magento, WordPress, and custom web or mobile applications. Important features include role-based access control, crucial for distributed teams, the capability to capture missed interactions, and in-depth product-level analytics. The setup process is rapid, allowing the service to go live within minutes, and pricing is based on usage metrics such as minutes, SMS, and emails. Context to Call integrates effortlessly into your existing system as a final conversion layer, boosting your capabilities without requiring major replacements. This groundbreaking solution not only simplifies communication but also significantly improves customer engagement by offering immediate assistance when it is most needed, driving higher satisfaction rates and fostering stronger customer relationships.

Media

No images available

Media

Integrations Supported

Magento
Shopify
WordPress
ERPNext
HubSpot CRM
HubSpot Customer Platform
M-PESA
Odoo
Paystack
Peach Payments
Razorpay
SAP ERP
Stripe
WhatsApp
WooCommerce
Zoho CRM

Integrations Supported

Magento
Shopify
WordPress
ERPNext
HubSpot CRM
HubSpot Customer Platform
M-PESA
Odoo
Paystack
Peach Payments
Razorpay
SAP ERP
Stripe
WhatsApp
WooCommerce
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$70/month
Free Trial Offered?
Free Version

Pricing Information

$5/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Flowcart

Date Founded

2020

Company Location

United States

Company Website

flowcart.ai/

Company Facts

Organization Name

Context to Call

Company Location

United States

Company Website

www.contexttocall.com

Categories and Features

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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