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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Flyy?
Flyy operates as a dynamic gamification platform that provides a comprehensive SaaS marketing solution aimed at boosting user acquisition, engagement, and retention for both applications and websites.
This platform enables businesses to effortlessly deploy a variety of captivating campaigns tailored for their users, which encompass gamified referral programs, loyalty schemes, and reward systems that include engaging features like scratch cards, spin-the-wheel games, leaderboards, and more.
By utilizing Flyy’s gamification resources, growth hackers, product managers, and marketers gain access to a user-friendly tool that facilitates effective user attraction and retention strategies. A diverse range of companies, from well-established names to budding startups like DealShare, Momspresso, Mintpro, Stucred, and Grocery Factory, have relied on Flyy to propel their growth strategies.
In addition to simplifying the gamification experience, Flyy cultivates enduring relationships between businesses and their users, ultimately enhancing customer loyalty and satisfaction. This dual focus on user engagement and relationship building positions Flyy as a pivotal player in the marketing landscape.
What is Datagame?
Implementing gamification can significantly alleviate survey fatigue, enhance respondent satisfaction, and improve response rates by approximately 10-20%. If you're looking to integrate gamification into your research endeavors but feel uncertain about the initial steps, we can assist with a comprehensive needs assessment, formulate a robust gamification strategy, and establish a detailed action plan. You have the opportunity to create, launch, and oversee customized research games specifically designed to meet your objectives. Our in-house expertise in video and graphic design will invigorate your games and research studies, making them more engaging. Together, we can co-create distinctive gamified elements that elevate your business's offerings and methodologies. We provide complete support throughout the entire research project lifecycle, from study design to analysis and storytelling, all while ensuring a gamified twist that captivates participants and enhances the overall experience. By embracing this innovative approach, your research can reach new heights in participant engagement and data quality.
Media
No images available
Integrations Supported
Qualtrics XM Platform
SurveyMonkey
WordPress
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
FlyyX Technologies
Date Founded
2020
Company Location
India
Company Website
www.theflyy.com
Company Facts
Organization Name
Datagame
Date Founded
2012
Company Location
United States
Company Website
datagame.io
Categories and Features
Gamification
Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management
Referral
Affiliate Marketing
Campaign Management
Contact Management
Employee Referral Management
Feedback Management
Lead Engagement
Loyalty Program
Referral Tracking
Rewards Management
Categories and Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video