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What is Food Connex?

Food Connex is an innovative cloud-based platform tailored for food distributors and processors, dedicated to improving their operational efficiency and financial outcomes. This comprehensive software solution optimizes workflows, enhances customer interactions, and reduces costly mistakes. Featuring seamless integration with QuickBooks and powerful Order & Inventory Management tools, it significantly enhances sales, order processing, fulfillment, pricing, invoicing, purchasing, production, traceability, and reporting capabilities. Food Connex simplifies the order management process by providing a single customizable dashboard that displays historical orders, current inventory, and pricing details, which empowers users to effectively recommend and upsell products. By offering instant access to inventory data, the platform enables businesses to address customer inquiries swiftly, thereby ensuring outstanding service throughout the sales process. Additionally, the easy integration with QuickBooks streamlines the management of pricing and profitability, eliminating the hassle of coordinating multiple separate systems. Furthermore, Food Connex distinguishes itself by offering insightful analytics that guide users in making strategic decisions and planning for future expansion, ultimately fostering long-term success. This all-encompassing approach not only facilitates better day-to-day operations but also positions users for sustained growth in an increasingly competitive market.

What is Connex One?

The Connex One Customer Engagement Platform facilitates both inbound and outbound communications through a reliable, cloud-based, multichannel framework. This comprehensive platform integrates advanced features, such as AI and automation alongside workforce optimization, effectively streamlining the customer experience into a single location. Clients who utilize this service report notable enhancements in customer satisfaction, reduced costs per interaction, and an improved ability to meet stringent service level agreements thanks to greater visibility and detailed analytics. Designed for scalability, Connex One can expand not only in terms of the number of agents but also on a worldwide scale, ensuring robust support regardless of your user base size. Wherever you operate, our platform is equipped to handle your needs efficiently. The benefits of omnichannel onboarding will resonate across your organization, fundamentally changing your operational processes and positively impacting your financial performance. Embracing this innovative solution will enable you to achieve a competitive edge in the market.

Media

Media

Integrations Supported

Elite EXTRA
LeadByte
Microsoft Excel
Pepper
QuickBooks Online

Integrations Supported

Elite EXTRA
LeadByte
Microsoft Excel
Pepper
QuickBooks Online

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CAI Software

Date Founded

1978

Company Location

United States

Company Website

www.foodconnex.com

Company Facts

Organization Name

Connex One

Company Location

United Kingdom

Company Website

www.connexone.io

Categories and Features

Food Service Distribution

Costing
Customer Management
Import / Export Management
Inventory Management
Lot Tracking
Order Management
Picking & Routing
Purchasing
Quotes / Estimates
Traceability
Vendor Management
Warehouse Management

Food Traceability

CRM
Order Management
Product Lifecycle Management
Production Management
Quality Control
Recall Management
Recipe Management
Traceability
Traceback & Traceforward

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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