Company Website

Ratings and Reviews 167 Ratings

Total
ease
features
design
support

Ratings and Reviews 9 Ratings

Total
ease
features
design
support

What is Forethought?

Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint. - Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support. - Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience. - We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.

What is CoSupport AI?

CoSupport AI transforms your support operations by streamlining workflows, speeding up response times, and innovating data analysis processes for better decision-making. Leveraging our proprietary AI technology, CoSupport AI provides solutions that are not only quicker and more accurate but also affordable and secure, thereby fostering business expansion and uncovering critical data insights. Our range of CoSupport AI products is designed to enhance customer support while delivering actionable insights derived from data. CoSupport Agent functions as an AI assistant that offers instant reply suggestions to streamline conversations. CoSupport Customer acts as a fully autonomous AI chatbot, delivering exceptionally accurate, human-like interactions with users. Meanwhile, CoSupport BI operates as an AI business analyst by providing insights, recommendations, and analytical conclusions based on your organization’s data. This comprehensive suite ultimately empowers businesses to optimize their support services and make well-informed strategic choices.

Media

Media

Integrations Supported

Freshdesk
Slack
Zendesk
Amazon Web Services (AWS)
Dialpad Connect
Dialpad Support
Gladly
Gorgias
HaloCRM
HelpDesk
HubSpot CRM
Intercom
Jira
Kustomer
Microsoft Teams
Salesforce
ServiceNow
Sunshine Conversations
Zammad
Zoho SalesIQ

Integrations Supported

Freshdesk
Slack
Zendesk
Amazon Web Services (AWS)
Dialpad Connect
Dialpad Support
Gladly
Gorgias
HaloCRM
HelpDesk
HubSpot CRM
Intercom
Jira
Kustomer
Microsoft Teams
Salesforce
ServiceNow
Sunshine Conversations
Zammad
Zoho SalesIQ

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$190/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Forethought

Date Founded

2018

Company Location

United States

Company Website

www.forethought.ai/

Company Facts

Organization Name

CoSupport AI

Date Founded

2020

Company Location

United States

Company Website

cosupport.ai

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Categories and Features

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