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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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SDS ManagerSDS Manager stands out as a leading provider of Safety Data Sheet (SDS) Management solutions, boasting one of the most extensive SDS databases globally, which contains over 14 million Safety Data Sheets available in 25 different languages. With SDS Manager, employees can conveniently retrieve crucial SDS information directly on their mobile devices by scanning QR code posters placed in areas where chemicals are handled, thereby enhancing both safety measures and adherence to regulatory standards. This intuitive mobile access not only facilitates immediate information retrieval but also fosters a culture of safety within the workplace. Additionally, our automated data extraction capabilities allow for the effortless integration of SDS files into your library without the need for manual data entry, which greatly enhances accuracy and optimizes the process of SDS management. Your SDS library remains consistently updated, well-organized, and readily accessible, all within a secure cloud environment, ensuring that you are always prepared for audits or emergencies.
What is Fract Territory?
Geographical challenges represent the most significant source of inefficiency within your retail, sales, or service organization. By leveraging GeoSpatial Location Intelligence, you can effectively address these obstacles. Our Territory Scoring algorithm evaluates the likelihood of a territory's success or failure by analyzing factors such as your Ideal Customer Profile (ICP), population density, target values, demographic details, competitive landscape, travel times, and radius of influence. To rectify these issues, one must assess whether territories are overbuilt, underbuilt, offbuilt, or wellbuilt. Utilizing advanced Smart Territory technology allows for the creation and optimization of territories, facilitating better market analysis and strategic decision-making. This innovative approach can lead to increased profitability and improved operational efficiency.
What is EasyTerritory?
Effortless territory mapping for sales and field service within Dynamics 365, Power BI, and Excel is made possible through our highly-rated solution available on Microsoft AppSource. EasyTerritory is recognized as the leading web-based mapping software tailored for the management of sales territories, planning service capacity, and delivering geospatial business intelligence, all seamlessly integrated with Microsoft Dynamics 365, Excel, and Power BI. Even for those who do not use Dynamics 365, EasyTerritory provides flexibility by also supporting Excel, Power BI, and SQL Azure. This robust tool finds application in diverse industries such as logistics, manufacturing, financial services, food and beverage distribution, franchising, pharmaceuticals, and biotechnology, among others. Our goal is to alleviate the complexities involved in territory mapping and management. With EasyTerritory, sales managers can effortlessly create and modify territories for their representatives through an interactive map, which not only boosts operational efficiency but also aids in strategic planning. Consequently, organizations are better equipped to optimize their resources, ultimately enhancing sales performance and driving growth. By streamlining these processes, businesses can focus more on their core activities and less on administrative tasks, leading to improved overall productivity.
Integrations Supported
Azure IoT Hub
Azure SQL Database
Dynamics 365 Field Service
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Microsoft Excel
Microsoft Power BI
Integrations Supported
Azure IoT Hub
Azure SQL Database
Dynamics 365 Field Service
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Microsoft Excel
Microsoft Power BI
API Availability
Has API
API Availability
Has API
Pricing Information
$398 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Fract
Date Founded
2014
Company Location
United States
Company Website
www.fract.com
Company Facts
Organization Name
EasyTerritory
Date Founded
2015
Company Location
United States
Company Website
www.easyterritory.com