D&B Credit Insights Verified Customer Reviews (2026)

Overall, its nice to have an account and be able to access your scores to see where your company stands and what thing you can change as an owner to improve them.

I like that it really lays out everything for you and you are notified when things change, and given information to help improve the scores they show you.

I do feel like every time I speak to a live agent they are just trying to sell me more expensive packages they have, Which I understand and under with different packages mores included but when I call with a simple question I just want an answer and help not to try to be sold more.

I recommend dnb

Great service Professional you can see credit and get you duns number quick very helpful

N/A

Great Ray I love using the feature every single day. I’m monitor my business credit daily and it’s updated daily. I would honestly say it updated hourly that’s what it seems like.

Private insight plus is a great tool for business owners so that you are able to monitor your business credit in missing information you can add. I really love it. I will continue to use it. Thank you, Dun Bradstreet.

I have no complaints I really enjoyed the product.

We enjoy the Credit Insights service because it allows us to stay on top of the scores that matter when we are seeking out business credit cards or financing. We are also able to flag things that look suspicious as soon as they come up.

A real person is available to help with setup. The dashboard is very easy to navigate. The scores were easy to understand.

The cost of the service can add up if you are a smaller business

EXCELLENT. Just being able to see how you’re business has grown and the steps you took to grow it all on one site is extremely helpful. From checking you’re tradelines and if there reporting correctly helps me and other users to continue to expand and help you get that business that you love dreamed about

Just being able to see how you’re business has grown and the steps you took to grow it all on one site is extremely helpful. From checking you’re tradelines and if there reporting correctly helps me and other users to continue to expand and help you get that business that you love dreamed about

There’s nothing really bad I can say about the website

Overall great product but could use some better notifications or alert options. For example perhaps text notifications or alerts saying what the credit builder can do to increase their score in real time.

The product is easy to navigate and use. I felt like there were too many irrelevant options for my business goals.

There were too many ways to get t the same thing. I think one click options are always good for ease of use.

D&B Credit Insights is a strong choice for nonprofit organizations that want to manage their credit actively. Real-time alerts, legal event tracking, and industry benchmarking offer clear, actionable insights, making it easier to strengthen your credit standing and plan for growth.

Real-time alerts on score and rating changes, plus unlimited access to PAYDEX®, Delinquency, and Supplier Evaluation Risk scores, help you spot risks early. Industry benchmarking and detailed payment histories make it easy to set realistic credit goals and make informed decisions.

Coverage is limited to Dun & Bradstreet data so you won't see your Experian or Equifax business credit reports. You may need separate services for a complete picture, and the depth of features could feel like more than very small businesses need.

track record
more credibility
easy to use and review

Email alerts
Customer engagement
more customer trust

Unkonw methodology
Rating changes without reason understanding

The people at D & B have been very kind and professional, the system is the system, and it is what creditors use. But it is sadly deficient on accuracy, and our score randomly jumps up and down with the wind.

I like being able to see what my creditors or potential creditors see. I wish it was more accurate. The people at D & B are very good.

The business credit profiles, by all the major companies, are sadly short on actual loan information. Companies do not have to report, as they do on individuals. This gives a very incomplete picture of a business. Even though we are allowed to add companies manually, who has time for all that nonsense?

I paid for D&B's product assuming that I could glean some useful insight about my business and perhaps make some limited contributions to my credit profile with D&B (mainly informational). But was immediately prompted with an upsell and shortly realized that the thing I paid for was completely useless. Total bait & switch.

Very little to be honest. The website is pretty easy to navigate which is nice. Besides that, it's not great.

There are really very little benefits to the credit monitoring package. They don't show you enough information to be helpful or useable in any way. It's designed to be an upsell to their more expensive option. D&B is basically a pay-to-play scam.

Overall the experience left us feeling like D&B has poor customer support (unless you're adding subscriptions) and questionable ethics.

Service provides additional visibility and direction on how to improve metrics. This can be valuable to get out of high risk zones.

1) We paid for the service but it was never activated (we were unsure of how to use it
2) Cancelling the subscription was extremely difficult. requested cancellation like 5 times and even received a notice that the service was cancelled only to be billed again.
3) Don't feel like there was any value at all to our company.

My overall experience with D&B Credit Insights has been positive. The platform has helped me better understand my company’s business credit profile and what I can do to improve it. Customer service has been helpful, and the information is useful for a business owner who is actively working on building stronger business credit.

Good customer service, fast turnaround time, and helpful tools. D&B Credit Insights has helped me understand and build my business credit while keeping track of important credit information.

Some of the features can take a little time to understand at first, and I would like to see more guidance explaining how certain business credit factors affect the overall profile.

Helpful support, but the product wasn’t effective for my small business.

One positive aspect was the support I received from the representatives who contacted me. They were helpful during the initial training and follow-up sessions. Unfortunately, despite their support, I didn’t find the product effective or valuable for my business. I did not like the sales person who just called when there was an issue processing payment .

I was disappointed to be locked into paying for a product I never used. I don’t believe it offers much value to a bootstrapped startup like mine. It might be more useful for a business that’s further along, or if suppliers consistently used D&B scores when deciding whether to offer credit accounts. In my experience, D&B’s influence on small-business credit seems overstated.

The setup also required me to gather and upload a lot of information. As a small-business owner with limited time and bandwidth, I couldn’t complete the process. I ended up paying for a full year without using the product, after signing up based on a social media ad I found misleading.

our score hasn't been updated in over a year. also its not your fault but our paydex doesn't really reflect when owners pay us late. we always pay promptly but are "pay if and when paid" for subs. the customer service has been solid for me

Pretty easy to navigate. good customer service. got my account up and running and connected it to our subscription for me without hassle.

our score hasn't been updated in over a year. also its not your fault but our paydex doesn't really reflect when owners pay us late. we always pay promptly but are "pay if and when paid" for subs.

It does what I need it to do. I’m not in there every day, but it’s useful for checking my business information and keeping an eye on my profile. Some of the explanations could be simpler for a business owner who isn’t familiar with D&B’s scoring.

I mainly use it to check my company’s D&B profile and make sure the information is accurate. Having everything in one place makes it easier to see what needs updating without having to contact support for every little thing.

I’d like clearer instructions on how to correct company details and how long it takes for those changes to show up.

Absolutely horrible, worst $1600 a year for this service. What a waste of money. I would not recommend this product to anybody. It is the biggest waste of money I’ve ever spent in my life I’m still not even sure what it’s supposed to do for you, because it’s way too hard to use and requires way too much information. They charge you $1600 a year so that you can upload documents that are supposed to assist your company in building business credit, but then they make the documents way too incredibly hard to be verified. Wouldn’t it be hard for them to just pick up the phone and call the company, but they’re not gonna do that.

There’s not really any pros to it that I’ve found. It’s been very, very difficult to use. Do not buy this product.

It’s too expensive and overpriced for a service that is too hard to use. Companies are not gonna bend over backwards to make a special statement with all this crazy information, not every company provides you with an account number, for example, my corporate phone service provider is not an account number, my phone number is the account number, and they say that that doesn’t count

I’ve had a very positive experience with D&B Credit Insights. It gives me a convenient way to monitor my business credit, understand where my company stands, and stay aware of changes that could affect future financing or vendor relationships. I especially appreciate having the information organized in one place and easy to review.

D&B Credit Insights makes it easy to see where my business credit stands and understand the factors that may be impacting it. I like being able to monitor my company’s credit profile in one place and keep track of changes over time. The platform is straightforward to use and gives me a clearer picture of how my business may appear to lenders and vendors.

Some of the information can take a little time to understand at first, and I would like to see even more detailed explanations about how certain scores are calculated and what specific steps can help improve them.

Amazing work and great project Thanks Thanks be continued success always success. Thank you for the CEO that’s a great project congratulations

Very helpful thank you for everything I’m so proud of this team . Be continued strong and positive always ready to serve

The best the customer service is amazing I recommend you for every company in the world

Over my experience has been extremely positive. I have nothing but good things to say about D&B this far.

D&B is incredible for tools regarding PAYDEX reporting and best practices. It's also super helpful to have a centralized dashboard for your business’ financial health to check in.

Not too many cons. Really the platform is initiative and offers sources for funding and recommendations for business development.

So far the experience has been excellent, I look forward to enhancing my company's credit rating and reputation in the marketplace

The information and insight into my own company, and suppliers is immense. Charts are easy to read, and the data behind them is more than solid

Right now I am just too new to get the full value