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What is Freddy AI?

Our cutting-edge AI solution, powered by generative AI features, transforms the experiences of customers and employees in remarkable ways. Freddy AI is specifically crafted for seamless installation, setting the stage for achieving genuinely transformative business outcomes. By leveraging Freddy AI, you can deliver customized experiences, boost efficiency, and foster rapid innovation. Say goodbye to delays and uncomfortable interactions. With Freddy Self Service, you can smartly automate support tasks and enhance deflections, resulting in better self-service options and quick responses for customers while allowing your agents to concentrate on more complex responsibilities. Rather than pushing yourself to the limit, optimize your workflow. Freddy Copilot acts as your ongoing AI ally, offering contextual insights and information, reducing repetitive tasks, and ensuring all interactions are conversational, ultimately enhancing your team's productivity and effectiveness. This innovative approach not only streamlines processes but also empowers your workforce to excel in their roles.

What is Auralis?

Auralis AI is an advanced platform designed to revolutionize customer experiences through automation powered by artificial intelligence. It streamlines routine processes, enabling organizations to enhance their support capabilities while offering 24/7 assistance in multiple languages and seamlessly integrating with existing CRM and helpdesk systems. This state-of-the-art solution significantly boosts operational efficiency by reducing response times, minimizing the risk of human error, and elevating overall customer satisfaction levels. With its robust analytics features and dedication to ongoing enhancement, Auralis AI adapts to the evolving needs of customers, ensuring that support is both personalized and effective. As a result, Auralis AI stands out as an essential resource for companies aiming for scalable and intelligent automation in customer interactions. This not only strengthens the relationship between businesses and their clientele but also paves the way for future innovations in customer service automation.

Media

Media

No images available

Integrations Supported

ActiveCampaign
Brevo
Facebook Messenger
Freshdesk
Freshworks Neo
Gorgias
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Kayako
Mailchimp
Netomi
Pipedrive
Salesforce
Teamstack
WhatsApp
Zapier
Zendesk

Integrations Supported

ActiveCampaign
Brevo
Facebook Messenger
Freshdesk
Freshworks Neo
Gorgias
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Kayako
Mailchimp
Netomi
Pipedrive
Salesforce
Teamstack
WhatsApp
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Pricing Information

$499 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Freshworks

Date Founded

2010

Company Location

United States

Company Website

www.freshworks.com/freddy-ai/

Company Facts

Organization Name

Auralis AI

Date Founded

2022

Company Location

United States

Company Website

auralis.ai/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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