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support

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What is Frigade?

Frigade is a next-generation AI-powered product adoption platform designed to revolutionize user onboarding and in-app guidance. It takes a unique approach by using AI agents that learn your product by actively navigating and interacting with it. These agents build a deep understanding of workflows, features, and user journeys without requiring manual setup. Based on this knowledge, Frigade automatically generates onboarding flows, product tours, and contextual guidance. The platform provides real-time assistance by answering user questions directly within the application. It also proactively suggests actions and next steps based on user behavior and goals. Frigade continuously adapts to product updates by automatically detecting changes and updating its guidance accordingly. Key features include Magic Links, live UI highlighting, and in-app action automation to streamline user interactions. The platform supports multilingual environments and integrates with tools like Slack, HubSpot, Zendesk, and Salesforce. It also connects with analytics platforms such as PostHog and Amplitude for deeper insights. For more complex issues, Frigade can seamlessly transition users to human support. The platform meets enterprise-grade compliance standards, including SOC 2 Type II and GDPR. Overall, Frigade delivers an intelligent, automated solution for driving product adoption and improving user engagement.

What is Clickalong?

Clickalong is a cutting-edge customer support solution driven by AI, tailored specifically for teams in the SaaS and software development sectors. It features an in-app chat widget that delivers responses to user inquiries based on selected help documents, presented in the user's preferred language and with appropriate citations. For users needing help with specific tasks, Clickalong identifies necessary buttons and fields, providing a comprehensive, step-by-step guide. Moreover, teams can utilize a Chrome extension to create engaging interactive product tours, monitor the user's screen, and effortlessly transfer conversations to human agents through a shared inbox that includes essential features such as assignments, notes, saved responses, and visitor context. The platform is further enhanced by a public help center, analytics for monitoring conversations and tour completions, and reports that help identify unanswered questions. With robust integration capabilities, Clickalong offers Slack alerts and Zendesk ticket handoffs to streamline support workflows, along with a REST API, OpenAPI specifications, signed webhooks, and a TypeScript SDK for tailored integrations. Paid subscription plans provide monthly AI credits, and higher-tier options unlock guided tours and a range of advanced tools, ensuring that teams have the necessary resources to provide outstanding customer service. In summary, Clickalong emerges as a well-rounded solution that effectively connects users with support teams, facilitating smoother interactions and improved satisfaction. This innovative platform is poised to redefine customer support standards across the industry.

Media

Media

Integrations Supported

React

Integrations Supported

GitHub
Notion
Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$45/month
Free includes 2 seats, a chat widget, and a shared inbox, but no AI agent. Paid plans are $45/month (Mini, 4 seats, $5 in monthly AI credits), $95/month (Essentials, 10 seats, $25 in monthly AI credits), and $295/month (Plus, 20 seats, $75 in monthly AI credits), per workspace. All plans include unlimited conversations; Plus costs $10/month for each additional seat. New workspaces get a 14-day trial of every feature with no credit card. Prices are in US dollars, billed monthly; applicable tax is added at checkout.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Chromebook

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Frigade

Date Founded

2023

Company Location

United States

Company Website

frigade.com

Company Facts

Organization Name

Profitonium Apps

Date Founded

2022

Company Location

India

Company Website

clickalong.ai

Categories and Features

Categories and Features

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