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What is Gainsight?

Transforming your clients into a robust engine for growth is entirely possible with the right approach. The Gainsight Customer Cloud brings together all the essential technologies to ensure smooth product adoption, aiding your customers in achieving their objectives alongside your business. By skillfully managing the customer journey across various departments, you can build enduring relationships and continuously yield impressive outcomes. Merging comprehensive SaaS product analytics with customized in-app interactions allows you to offer users exceptional experiences. Collecting valuable feedback and engaging with respondents to complete the feedback loop helps reveal insights that significantly enhance customer experience. This versatile platform acts as a centralized resource for customer data systems, empowering every team member with actionable insights to improve decision-making focused on customer satisfaction. Additionally, it promotes revenue growth through in-depth whitespace analysis, well-crafted upsell and cross-sell strategies, and streamlined renewal processes to boost profitability. In achieving these goals, businesses can not only strengthen connections with their customers but also secure their long-term success in an increasingly competitive landscape. Ultimately, fostering such relationships ensures that companies remain agile and responsive to market demands, paving the way for sustained growth.

What is EvaluationsHub?

EvaluationsHub simplifies the feedback collection process by automating evaluations and consolidating all feedback data into one accessible platform. The software supports a variety of feedback types, from surveys and meetings to document reviews, and is designed to integrate with over 1,600 business tools, including Salesforce, CRM, and project management systems. By offering customizable templates and pre-set evaluation frequencies, EvaluationsHub ensures businesses can gather actionable data on customer and supplier performance with minimal effort. The platform also features automated reminders, real-time reporting, and a simple, consultant-friendly interface. With its seamless integration, businesses can close the loop with clients by sharing progress updates and finalizing evaluations, improving trust and client relationships. EvaluationsHub empowers businesses to make informed decisions, improve satisfaction scores, and accelerate revenue growth through smarter, data-driven operations.

Media

Media

Integrations Supported

HubSpot CRM
Salesforce
Slack
SurveyMonkey
Zendesk
Aspireship
CaliberMind
Census
Chief
Crowdin
DataJoy
Echoes
Gainsight PX
Ikigai
Rattle
ReferenceEdge
Segment
Sturdy
Syncari

Integrations Supported

HubSpot CRM
Salesforce
Slack
SurveyMonkey
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

3€/managed customer/supplier
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Gainsight

Date Founded

2009

Company Location

United States

Company Website

www.gainsight.com

Company Facts

Organization Name

EvaluationsHub

Date Founded

2021

Company Location

France

Company Website

evaluationshub.com

Categories and Features

Churn Prevention

Not specified

Customer Retention

Not specified

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Digital Adoption Platforms

Audience Segmentation
Contextual Guidance
In-App Training
Launch Management
Self Service Tools
Surveys & Feedback
User Onboarding

Mobile App Analytics

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Uninstall Tracking

Personalization

Behavioral Targeting
Content Analytics
Experience Management
Website Personalization

Product Analytics

Not specified

Product Management

Feedback Collection

Revenue Operations

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

For Mobile
For Websites
User Journeys

Web Analytics

Goal Tracking
Pageview Tracking
User Interaction Tracking

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Offline Response Collection
Paper Survey
Question Library
Supports Audio / Images / Video

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