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What is Genuyn?
Engage your visitors in a compelling way that mirrors the allure of a captivating film, by incorporating a chatbot and a Messenger web widget on your hotel’s website to foster interaction with potential guests. By recognizing who visits your site, you can create a seamless line of communication that persists even after they leave the page, turning inquiries into bookings and freeing up your staff while simultaneously increasing Direct Bookings. As soon as a guest books a room, gather insights about them, regardless of how they made the reservation, and assess their preferences and interests to build a relationship before their stay; for instance, you might send a wine tour offer to an enthusiast or complimentary gallery tickets to an art lover. Connect with your guests in real-time through popular social messaging platforms like Facebook Messenger, WhatsApp, and SMS, allowing you to promptly address their questions, resolve issues, and enhance their experience with personalized touches. It’s noteworthy that 13% of chat interactions lead to Direct Bookings, underscoring the power of tailored communication, and by fostering this relationship, you can encourage repeat visits and cultivate lasting loyalty among your guests. Ultimately, these strategies not only elevate guest satisfaction but also contribute significantly to the overall reputation and success of your hotel.
What is ChatBook?
ChatBook is a powerful AI-driven booking engine designed to help accommodation providers convert conversations into direct bookings through messaging platforms. It operates primarily through WhatsApp but also supports Instagram, web chat, and other communication channels. The platform automatically responds to guest inquiries with real-time availability and pricing, ensuring instant engagement. It guides users through selecting dates and options, creating a seamless booking experience. ChatBook enables secure payment processing directly within the chat, eliminating the need for external booking systems. It allows businesses to bypass online travel agencies, avoiding commissions and retaining full control over revenue and customer data. The platform integrates with tools like Stripe, Google Calendar, and property management systems for efficient workflow management. It automates responses 24/7, ensuring no booking opportunity is lost due to delayed replies. ChatBook enhances customer experience by providing fast, convenient, and personalized interactions. It is designed for hotels, hostels, glampings, and Airbnb hosts seeking to increase direct bookings. The system is easy to deploy with no coding required and can be activated in minutes. It supports scalable operations, making it suitable for single properties and multi-property management. By combining AI automation, real-time communication, and commission-free bookings, ChatBook helps businesses boost revenue and operational efficiency.
Media
No images available
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$39/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Genuyn
Date Founded
2017
Company Location
United Kingdom
Company Website
genuyn.com
Company Facts
Organization Name
UNOZERO
Date Founded
2025
Company Website
www.hotelchatbook.com/en