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What is GhostDraft?

Evolve alongside your clients by implementing an advanced solution for customer communication and document automation. GhostDraft flawlessly integrates with your existing operations, enhancing user experiences, increasing efficiency, and offering unmatched flexibility across all platforms. Establish authentic connections with your audience through customized messaging. Our cloud-based, omnichannel customer communication management system streamlines interactions on the platforms your customers prefer, resulting in elevated engagement and stronger relationships. By gaining greater control over your communications, you can ensure compliance while accelerating the speed of product launches. Enhance compliance and decrease time to market with our cutting-edge, business-oriented document creation features. Boost your cash flow with straightforward, digital billing statements that are accessible through a variety of channels. Delight your customers with timely, interactive, and deeply personalized claims correspondence, all while maintaining control and compliance throughout the entire process. This holistic strategy not only elevates customer satisfaction but also strategically positions your business for ongoing success and expansion. Ultimately, adapting to your clients' needs is key to building long-lasting partnerships.

What is OpenText Exstream?

OpenTextâ„¢ Exstream is designed to provide a holistic approach to customer communication management (CCM) by leveraging existing organizational data and content to transform standard communications into distinctive, engaging experiences that cater to the customer's chosen digital and print formats, screen dimensions, and devices. This versatile solution offers deployment options that can be utilized both on-premises and in the cloud, allowing it to meet the diverse requirements of any department or complex enterprise environment; its accelerator packages ensure smooth integration with vital systems, thereby boosting the efficiency of essential business operations. With this CCM tool, organizations are equipped to create, manage, and disseminate highly-targeted and relevant customer communications through a variety of digital and print channels, which include letters, invoices, bills, statements, and other forms of customer correspondence. The most effective customer communications software not only optimizes and automates communication workflows but also actively supports strategies aimed at elevating customer engagement, helping organizations stay relevant and impactful in their client interactions. In addition, the capability to customize communications significantly enhances customer satisfaction and loyalty, fostering long-term relationships. As businesses increasingly prioritize personalized experiences, the role of CCM solutions like Exstream becomes ever more critical in achieving these objectives.

Media

Media

Integrations Supported

Mediawide Personalized Video Platform
Messagepoint
Microsoft 365
OpenText Core Content Management
OpenText Core Share
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce

Integrations Supported

Mediawide Personalized Video Platform
Messagepoint
Microsoft 365
OpenText Core Content Management
OpenText Core Share
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GhostDraft

Date Founded

1979

Company Location

Canada

Company Website

www.ghostdraft.com

Company Facts

Organization Name

OpenText

Company Location

Canada

Company Website

www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream

Categories and Features

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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