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What is Glassbox?

The Glassbox digital analytics platform offers advanced digital tools that empower businesses to enhance user experiences and foster growth effectively. In today's competitive landscape, it's crucial for organizations to guarantee that their mobile applications and websites function optimally while delivering exceptional user experiences. Furthermore, leveraging data produced by their operations is essential for analyzing each user session and tailoring customer journeys to boost engagement levels. Engineers rely on performance analytics to assess system reliability and performance metrics. Meanwhile, product managers seek insights into strategies that can elevate engagement and conversion rates. Additionally, customer service representatives need to identify the underlying causes of issues to efficiently resolve user problems and enhance overall satisfaction. This comprehensive approach ensures that all aspects of user interaction are continuously refined and improved.

What is Custellence?

Custellence offers a journey mapping solution tailored for customer journey managers, customer experience (CX) professionals, and specialists. With Custellence's journey maps, you can effectively showcase your customer journey in a way that is both professional and compelling. This software is crafted to assist you in seamlessly integrating all elements of the customer experience. Elevating the customer journey discussion within your organization is essential. 1. Produce visually impactful and persuasive customer cases that will engage managers, stakeholders, and other key individuals. 2. Equip yourself to effectively communicate crucial insights about customer journeys to the rest of your organization. 3. When narrating a customer’s experience, you will do so with confidence and clarity. Custellence serves as a time-efficient tool that enhances your confidence through an intuitive communication interface and smart journey mapping features. Its design is user-friendly and straightforward, enabling you to create service blueprints and journey maps effortlessly, without any prior design experience or the need for lengthy manuals. Additionally, this tool empowers you to focus on delivering exceptional customer experiences with ease and precision.

Media

Media

Integrations Supported

New Relic

Integrations Supported

New Relic

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$28.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Glassbox

Date Founded

2010

Company Location

Israel

Company Website

www.glassbox.com/solutions/

Company Facts

Organization Name

Custellence

Date Founded

2016

Company Location

Sweden

Company Website

custellence.com

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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