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What is Glassbox?

The Glassbox digital analytics platform offers advanced digital tools that empower businesses to enhance user experiences and foster growth effectively. In today's competitive landscape, it's crucial for organizations to guarantee that their mobile applications and websites function optimally while delivering exceptional user experiences. Furthermore, leveraging data produced by their operations is essential for analyzing each user session and tailoring customer journeys to boost engagement levels. Engineers rely on performance analytics to assess system reliability and performance metrics. Meanwhile, product managers seek insights into strategies that can elevate engagement and conversion rates. Additionally, customer service representatives need to identify the underlying causes of issues to efficiently resolve user problems and enhance overall satisfaction. This comprehensive approach ensures that all aspects of user interaction are continuously refined and improved.

What is DX Application Performance Management?

Boost the efficiency of your applications and deliver outstanding user experiences through unmatched insights and intelligence. As modern applications grow more complex and the expectation for flawless customer interactions escalates, traditional Application Performance Management (APM) solutions often fall short in providing the crucial visibility needed to identify and resolve issues before they impact users. Hence, it is vital for APM technologies to advance by incorporating AIOps capabilities, which enable earlier anomaly detection, predictive behavior analysis, and the implementation of informed automatic corrective actions. DX Application Performance Management, formerly known as CA Application Performance Management or CA APM, integrates smoothly with our AIOps framework, allowing for the correlation and analysis of data across users, applications, infrastructure, and network services, thus offering real-time insights into the health of vital business services. By leveraging advanced algorithms and machine learning techniques, DX APM can quickly and accurately identify potential problem sources, ensuring that issues are addressed proactively before they disrupt user experiences. This strategic approach not only improves operational efficiency but also significantly enhances overall customer satisfaction, fostering long-term loyalty and trust. In a rapidly evolving digital landscape, such capabilities are not just advantageous; they are essential for maintaining a competitive edge.

Media

Media

Integrations Supported

InsightFinder
New Relic

Integrations Supported

InsightFinder
New Relic

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$195.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Glassbox

Date Founded

2010

Company Location

Israel

Company Website

www.glassbox.com/solutions/

Company Facts

Organization Name

Broadcom

Date Founded

1991

Company Location

United States

Company Website

www.broadcom.com

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Experience Platforms (DXP)

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

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