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What is Gleap?

Engaging directly with your users allows you to develop exceptional software by pinpointing their prevalent challenges. By resolving issues more rapidly than competitors, you empower users to specify exactly where difficulties arise. Replay bugs as they occur to gain valuable insights from your users’ experiences. Recognizing their feedback helps build trust and strengthen connections. Leverage user feedback surveys to extract vital insights through targeted questionnaires that are seamlessly integrated into your application or website. The setup process is quick and easy, taking just minutes for both mobile and web platforms, enabling you to manage, track, and assign tasks from a centralized hub. In addition to screenshots and video replays, users can highlight and annotate the precise location of bugs for clarity. Streamline your operations by fully automating your workflow with Gleap, which is compatible with a variety of platforms, including Zapier. Recognizing and valuing users who promptly report issues can significantly enhance engagement and loyalty. By utilizing comprehensive bug reports, you can increase your productivity by 40%, eliminating the need for lengthy email correspondences with users. This proactive strategy ensures that you remain responsive to user needs while consistently enhancing your software offerings, ultimately leading to a better overall user experience. Maintaining an open line of communication with your users also fosters an environment of collaboration and innovation.

What is Bugfender?

Bugfender offers comprehensive log storage solutions tailored for developers, featuring a remote logger, crash reporting, and in-app feedback capabilities. By capturing all activities within an application, including during crashes, Bugfender enables quicker bug reproduction and resolution, enhancing customer support. It ensures user privacy, operates efficiently without draining the network or battery, and continues logging even when devices are offline. With Bugfender, developers can identify and eliminate bugs before they impact users, logging issues across all devices and delivering results within moments. This proactive approach helps maintain high app ratings, as Bugfender tracks more than just crashes; it gathers essential data to better understand user behavior and preferences. Furthermore, the tool empowers developers to engage with specific users, facilitating personalized customer service that can significantly elevate user satisfaction and loyalty. By utilizing Bugfender, developers can not only improve their applications but also create a more tailored experience for their users.

Media

Media

Integrations Supported

GitHub
Jira
Slack
Stackreaction
Trello
Zapier
Zendesk
Asana
Basecamp
Bitbucket
ClickUp
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Work Management
Microsoft Teams
Notion
Redbooth

Integrations Supported

GitHub
Jira
Slack
Stackreaction
Trello
Zapier
Zendesk
Asana
Basecamp
Bitbucket
ClickUp
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Work Management
Microsoft Teams
Notion
Redbooth

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€29 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Gleap

Company Website

gleap.io

Company Facts

Organization Name

Beenario

Date Founded

2014

Company Location

Germany

Company Website

bugfender.com

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Log Management

Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Web Logs

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

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