Compare Globitel Performance Management System (PMP) vs. CUBOT

Globitel Performance Management System (PMP)

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What is Globitel Performance Management System (PMP)?

Globitel’s Performance Management Platform enhances the real-time assessment and monitoring of customer engagement center effectiveness. By integrating and processing information from multiple platforms via a single interface, this solution simplifies data handling. It also allows agents to monitor their performance metrics while overseeing their incentive plans and evaluations, which leads to lower operational costs and improved service efficiency. Valuable insights into agent performance are gathered from all interconnected call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Furthermore, the platform features a versatile KPI builder that enables call center managers to implement a variety of functionalities according to their specific requirements, thus supporting informed decision-making and enhanced performance strategies. This innovative system ultimately not only cultivates a more efficient environment for agents but also strengthens management's capability to drive productivity and success within the center. Through continuous improvement and adaptability, the platform aims to keep pace with the evolving demands of customer engagement.

What is CUBOT?

We created an all-encompassing business intelligence platform designed to enable business users to extract meaningful insights from their data. CUBOT Business Intelligence acts as a consolidated solution that brings together data and provides crucial intelligence to those who need it. The platform allows for the importation of ETL-processed tables, facilitating the development of robust data models. Through CUBOT Designer, analysts can connect transaction tables with relevant master tables, effectively bridging gaps in information across different silos. CUBOT is meticulously crafted to maximize the effective use of organizational data. The process of setting up scheduling actions and configuring performance metrics is user-friendly, ultimately supporting the tracking and promotion of business growth. Analysts have the ability to specify variables for more in-depth analysis. The CUBOT Configurator manages data aggregations, calculates measures, organizes dimension values, and much more. By providing CUBOT with any geographic or time-series information you have, you can unlock further analytical capabilities in the future. Additionally, users are empowered to analyze figures across various data attributes and drill down to the most intricate levels of detail, allowing for a comprehensive exploration of their data ecosystem. This integrated approach not only simplifies data management but also significantly improves decision-making processes throughout the organization, fostering a culture of data-driven strategies. Ultimately, as users become more adept at leveraging this platform, they will find themselves better equipped to navigate the complexities of their analytical needs.