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What is Globitel Workforce Management (WFM)?

Organizations can gain valuable insights into their agents' activities and the techniques employed to execute those tasks. Globitel’s Workforce Management software offers a sophisticated suite of tools aimed at improving productivity within call center environments while also enabling real-time compliance monitoring. This is achieved through the strategic optimization of workforce resources via accurate forecasting, resulting in the development of more efficient schedules. By aligning the availability of skilled agents with anticipated traffic patterns throughout the day, this method not only guarantees that service levels are upheld but also reduces underutilization, thus enhancing overall efficiency and ensuring agent satisfaction. In addition, Globitel's Workforce Management software features advanced modules designed for smarter workforce management, which include essential functions like scheduling, forecasting, real-time monitoring, and oversight of key operational metrics such as call volumes, handling times, and agent shifts. Moreover, the program's adaptability facilitates quick adjustments to meet varying demand, enabling call centers to respond effectively to any changes in circumstances. This comprehensive approach ultimately supports the continuous improvement of operational performance and service quality.

What is Assembled?

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

Media

Media

Integrations Supported

Integrations Supported

AccessOwl
Amazon Connect
Confluence
Fivetran
Gladly
Helpjuice
Intercom
Kustomer
Level AI
Loop Returns
Notion
Observe.AI
Regal
Salesforce Agentforce Service
Slack
Talkdesk
TheLoops
UJET
Zoom

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Talk to sales to learn more
Pricing can vary wildly depending on the size of your customer support team and the products you choose. Schedule time to talk to a member of our team so we can give you a better idea of what to expect.

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com/workforce-management/

Company Facts

Organization Name

Assembled

Date Founded

2018

Company Location

United States

Company Website

www.assembled.com

Categories and Features

Workforce Management

Budgeting & Forecasting
Employee Lifecycle Management
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Agents for HR

Not specified

AI Assistants

Not specified

AI Copilots

Not specified

AI Customer Service

Not specified

AI Voice Agents

Not specified

Employee Scheduling

Automated Scheduling
Calendar Management
Group Scheduling
Mobile Access
Reporting/Analytics
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Tracking
Vacation / Leave Tracking

Vendor Management

Transaction History
Vendor Performance Rating

Workforce Management

Labor Projection
Scheduling
Time & Attendance

Workforce Optimization (WFO)

Performance Management
Real-time Guidance
Reporting
Workforce Management

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