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What is Gorgias?
Gorgias stands out as the top customer support solution for Shopify, significantly decreasing your initial response time by 30% and automating up to 30% of support tasks. Its robust integration feature enables you to modify or refund Shopify orders directly within Gorgias. Additionally, customers benefit from automated replies using template responses (macros) that include Shopify variables. You can conveniently oversee all customer communications—such as Facebook comments, social media interactions, and emails—consolidated in a single platform. This centralized management of customer interactions streamlines the support process, enhancing efficiency and response times.
What is Ada?
Ada is the omnichannel AI platform for customer service, built to automate, scale, and elevate the customer experience across every channel. Since 2016, Ada has powered over 5.5 billion interactions for global brands like Square, Pinterest, Canva, and monday.com, helping them deliver faster, more efficient, and more personalized support experiences.
With Ada, organizations can transform customer service operations with generative AI agents that act as always-on, multilingual team members, resolving up to 83% of inquiries instantly across voice, messaging, and email. AI Voice eliminates wait times and replaces frustrating IVR menus with natural, conversational support. AI Messaging delivers consistent, personalized experiences across web, mobile, social, and SMS. AI Email turns inboxes into automated resolution engines, instantly handling up to 70% of customer emails.
Ada empowers enterprises with complete visibility, control, and governance over their AI strategy. Its platform is HIPAA, SOC 2, and GDPR compliant, ensuring industry-leading security and data protection. With Ada Playbooks, companies can automate complex SOP workflows such as refunds, billing adjustments, and trial extensions while maintaining accuracy and brand consistency.
Built for enterprise scale, Ada integrates seamlessly into existing systems through robust APIs and out-of-the-box connectors. Businesses can coach AI agents, measure ROI through CSAT, NPS, and resolution rates, and continuously optimize performance.
By consolidating support across channels, Ada breaks down silos, reduces operational costs, and empowers teams to focus on high-value interactions. From fast-growing startups to global enterprises, Ada enables organizations to deliver efficient, high-quality, human-like support at scale without compromising compliance, brand tone, or customer trust.
Integrations Supported
5X
Aircall
Flip
Matia
Bloomreach
Blotout
ElectroNeek
Forethought
Guru
Immerss Live Commerce
API Availability
API Availability
Has API
Pricing Information
$50.00/month
Unlimited users 350 tickets/month included All features
Free Version
Free Trial Offered?
Pricing Information
Ada offers conversation-based pricing. You’re charged based on how many conversations your AI agent handles, regardless of outcome. It’s a simple consumption model that measures usage, and offers economies of scale.
Supported Platforms
SaaS
iPhone
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Gorgias
Company Location
United States
Company Website
www.gorgias.com/
Company Facts
Organization Name
Ada.cx
Date Founded
2016
Company Location
Canada
Company Website
www.ada.cx
Categories and Features
Agentic Commerce
Not specified
Customer Service
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Not specified
Remote Support
Not specified
Categories and Features
Agentic AI
Not specified
Agentic Commerce
Not specified
AI Agent Builders
Not specified
AI Assistants
Not specified
AI Employees
Not specified
AI Voice Agents
Not specified
Artificial Intelligence
Chatbot
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Intent Recognition
Multi-Languages
Omni-Channel
Conversational Support
Not specified
Customer Service
Call Center Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Virtual Assistant
Live Chat
Customizable Branding
Proactive Chat
Remote Support
Not specified