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What is GovMetric?

Utilize insights derived from customer feedback to develop services tailored to meet the specific needs of your communities and citizens. A thorough understanding of the customer journey at various touchpoints allows you to leverage this critical information to drive meaningful change. Improve the management of official interactions with customers, including handling complaints and Freedom of Information requests. Our expertise is geared towards helping you formulate a sustainable strategy that transforms your approach to engaging with customers and communities. We empower public service organizations to create opportunities for significant citizen interactions that lead to real improvements in people's lives. Our partnerships encompass a diverse range of organizations, such as local councils, housing associations, national transportation services, law enforcement agencies, government bodies, educational institutions, and the NHS. GovMetric is more than just a technology provider; we bring over seventy-five years of collective experience in customer and citizen engagement. Our commitment is to go beyond the conventional role of a vendor; we prioritize authentic partnerships to effect positive changes in public service delivery. By fostering collaboration and innovation, we aim to revolutionize how public services are perceived and experienced by citizens.

What is Aurigo Masterworks Community Engagement?

Masterworks Community Engagement is a secure, AI-powered public participation solution built for government agencies and public-sector organizations. It streamlines how feedback is collected, analyzed, and acted upon throughout the lifecycle of community projects. The platform consolidates comments from digital portals, social media, and outreach campaigns into a single system. Advanced sentiment analysis automatically detects themes, emotions, and levels of positivity or concern. Visual tools like interactive maps, word clouds, and heatmaps reveal trends instantly. Agencies can identify potential issues early and reduce opposition by responding faster. Masterworks Community Engagement supports equitable participation by capturing input from multilingual, elderly, and disabled populations. Automated workflows reduce manual effort and improve consistency. Compliance-ready reporting simplifies regulatory requirements. Project teams gain clear insights across construction, environmental, and infrastructure initiatives. Collaboration improves across planners, engineers, and outreach teams. The result is more transparent, data-driven decision-making.

Media

Media

Integrations Supported

Aurigo Essentials
Aurigo Masterworks
Facebook
X (Twitter)

Integrations Supported

Aurigo Essentials
Aurigo Masterworks
Facebook
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month *billed annually
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GovMetric

Company Location

United Kingdom

Company Website

www.govmetric.com

Company Facts

Organization Name

Aurigo Software Technologies

Date Founded

2003

Company Location

United States

Company Website

www.aurigo.com/products/community-engagement/

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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