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Ratings and Reviews 0 Ratings
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What is GovMetric?
Utilize insights derived from customer feedback to develop services tailored to meet the specific needs of your communities and citizens. A thorough understanding of the customer journey at various touchpoints allows you to leverage this critical information to drive meaningful change. Improve the management of official interactions with customers, including handling complaints and Freedom of Information requests. Our expertise is geared towards helping you formulate a sustainable strategy that transforms your approach to engaging with customers and communities. We empower public service organizations to create opportunities for significant citizen interactions that lead to real improvements in people's lives. Our partnerships encompass a diverse range of organizations, such as local councils, housing associations, national transportation services, law enforcement agencies, government bodies, educational institutions, and the NHS. GovMetric is more than just a technology provider; we bring over seventy-five years of collective experience in customer and citizen engagement. Our commitment is to go beyond the conventional role of a vendor; we prioritize authentic partnerships to effect positive changes in public service delivery. By fostering collaboration and innovation, we aim to revolutionize how public services are perceived and experienced by citizens.
What is Fireside?
Fireside Federal acts as a powerful relationship management system designed specifically for Capitol Hill, providing elected representatives with essential resources to enhance communication and engagement with their constituents. The platform features an AI-driven automated mailroom that effectively sorts incoming emails based on their content and urgency, while also presenting suggested response templates that streamline the communication process. It maintains detailed records of constituents, capturing all interactions and survey feedback, which enables a thorough understanding of each individual's connection to the office. In addition, Fireside Federal includes an intuitive drag-and-drop editor for creating newsletters, press releases, and SMS messages, complemented by audience targeting capabilities and mobile-responsive templates that improve outreach effectiveness. The platform also diligently tracks statements made by members during congressional hearings or floor sessions, ensuring transcripts are made available within an hour so that staff can quickly access and utilize important remarks. By offering these cutting-edge features, Fireside Federal seeks to enhance the relationship between elected officials and the communities they represent, ultimately fostering a more engaged and informed electorate. This comprehensive approach not only streamlines communication but also empowers officials to be more responsive to the needs and concerns of their constituents.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
GovMetric
Company Location
United Kingdom
Company Website
www.govmetric.com
Company Facts
Organization Name
Fireside
Date Founded
2001
Company Location
United States
Company Website
www.fireside21.com/products/fireside-federal/
Categories and Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management