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What is Grace?

Initiate your outreach today to connect with guests at the perfect time. Enable them to communicate through their preferred messaging apps, including WhatsApp, Viber, Line, SMS, and Facebook Messenger, to interact with the hotel. Craft a distinctive and personalized communication experience that truly makes an impression. Handle multi-language conversations and various requests seamlessly from a single platform. Grace allows multiple staff members to support guests simultaneously, each using their own devices while remaining fully integrated with the PMS. Critical guest information is easily accessible to the team, ensuring it is updated accurately when needed. By improving your engagement efforts, Grace not only boosts guest satisfaction but also provides essential analytical insights that can enhance service delivery. Your property's main landline is converted into a verified WhatsApp number, assuring guests of reliable communication. This system simplifies interactions, enabling you to keep guests informed, resolve their questions, share visuals, and even assess their emotional responses, thereby nurturing a deeper connection. Ultimately, this forward-thinking communication strategy not only streamlines operational processes but also fosters a welcoming environment that encourages repeat visits from guests, making them feel valued and appreciated. As a result, you position your hotel as a leader in guest relations, setting a new standard for hospitality excellence.

What is Abelo?

Abelo is a comprehensive messaging platform that integrates services like Viber, WhatsApp, and SMS, allowing businesses to implement marketing campaigns, send transactional messages, and optimize eCommerce revenue processes all under a single contract and billing system. This innovative solution combines delivery options with robust analytics, helping businesses sidestep the usual dilemma of choosing between a messaging provider that lacks targeting and measurement capabilities and a marketing service reliant on third-party delivery methods. As a certified Rakuten Viber Messaging Partner, Abelo enables the direct sending of Viber messages through a verified sender identity, cutting out intermediaries for a smoother communication experience. Additionally, in cases where messages do not reach their intended recipients via Viber or WhatsApp, the system can automatically reroute them to SMS, ensuring that communication is consistently maintained. With a suite of features including segmentation, personalization, automation, and ROI tracking all consolidated within one platform, Abelo empowers businesses to refine their messaging strategies thoroughly and efficiently. This all-encompassing methodology not only boosts operational efficiency but also fosters improved engagement and satisfaction among customers while allowing for better adaptability in communication approaches.

Media

Media

Integrations Supported

Viber
WhatsApp
Facebook Messenger
LINE

Integrations Supported

Viber
WhatsApp
Shopify
WooCommerce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

29€/month
Usage-based messaging plus a SaaS subscription. Viber, WhatsApp and SMS are charged per message sent, with Viber priced in line with Rakuten Viber's pricing policy and minimum partner rates. Advanced segmentation, analytics and ROI tracking, and eCommerce automation flows are offered on a SaaS subscription. One contract, one bill.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Nevotek

Date Founded

2001

Company Location

United States

Company Website

www.nevotek.com/grace

Company Facts

Organization Name

Trebbble

Date Founded

2010

Company Location

Greece

Company Website

www.trebbble.co

Categories and Features

Guest Messaging

Not specified

Categories and Features

Marketing Automation

Analytics / ROI Tracking
Artificial Intelligence
Customizable CTAs
Dynamic Content
Segmentation

WhatsApp Marketing

API
Alerts
Bulk Messaging
Campaign Management
Contact Management
Reporting / Analytics

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