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What is Grace?

Initiate your outreach today to connect with guests at the perfect time. Enable them to communicate through their preferred messaging apps, including WhatsApp, Viber, Line, SMS, and Facebook Messenger, to interact with the hotel. Craft a distinctive and personalized communication experience that truly makes an impression. Handle multi-language conversations and various requests seamlessly from a single platform. Grace allows multiple staff members to support guests simultaneously, each using their own devices while remaining fully integrated with the PMS. Critical guest information is easily accessible to the team, ensuring it is updated accurately when needed. By improving your engagement efforts, Grace not only boosts guest satisfaction but also provides essential analytical insights that can enhance service delivery. Your property's main landline is converted into a verified WhatsApp number, assuring guests of reliable communication. This system simplifies interactions, enabling you to keep guests informed, resolve their questions, share visuals, and even assess their emotional responses, thereby nurturing a deeper connection. Ultimately, this forward-thinking communication strategy not only streamlines operational processes but also fosters a welcoming environment that encourages repeat visits from guests, making them feel valued and appreciated. As a result, you position your hotel as a leader in guest relations, setting a new standard for hospitality excellence.

What is EasyWay?

This platform serves as a remarkable tool for increasing your revenue potential. By simply drawing in two visitors each day, you can realize a worthwhile return on your investment with this service. Choosing EasyWay stands out as the best choice I’ve ever made for my enterprise. It consistently goes above and beyond my expectations, greatly boosting our revenue, enhancing staff efficiency, and increasing guest satisfaction. EasyWay has proven its worth in our ongoing pursuit of providing a seamless experience for our patrons and delivering authentic hospitality. With a customizable web chat feature, you can engage with website visitors and enhance direct bookings effectively. Additionally, our analytics offer crucial insights into your operations and guest interactions, paving the way for continuous enhancement. This all-encompassing strategy not only yields positive outcomes but also cultivates a stronger bond with your customers. Embracing such an innovative approach can truly transform your business dynamics.

Media

Media

Integrations Supported

Facebook Messenger
LINE
Viber
WhatsApp

Integrations Supported

AbodeBooking
Booking.com
Clock PMS+
GuestCentrix
Hapi
Little Hotelier
Mews
Misterbooking PMS
Oracle Hospitality Reporting and Analytics
SabeeApp
ShalomCloud
SiteMinder
Storable Newbook
Ulyses Cloud
WinHMS Express
apaleo

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

€1.5 per room
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Nevotek

Date Founded

2001

Company Location

United States

Company Website

www.nevotek.com/grace

Company Facts

Organization Name

EasyWay

Date Founded

2017

Company Location

Israel

Company Website

www.easyway.ai/

Categories and Features

Guest Messaging

Not specified

Categories and Features

Guest Messaging

Not specified

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