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What is Grapevine?

Grapevine presents a comprehensive suite of vital features, including around-the-clock access to experienced Australian call centre representatives who illuminate every facet of your organization, fostering trust among both employees and customers that their inquiries are comprehensively addressed. Our fully trained call centre operators are available 24/7 throughout the year, ensuring seamless communication and support for your needs. Your organization will reap the benefits of continuous reporting, which allows both reporters and businesses to access updates and actions whenever necessary. We also adopt a yearly fixed pricing structure that is customized based on the size of your organization, ensuring a clear understanding of costs. Furthermore, businesses receive immediate alerts about urgent matters, facilitating swift resolutions. Quarterly reports showcase key areas requiring attention, while expert advice is offered in line with your company's policies, guaranteeing you have the necessary support to succeed. Additionally, this holistic approach enables your organization to remain proactive and responsive in a fast-paced environment.

What is CloudTalk?

Are you in the market for a modern phone system? CloudTalk.io presents an advanced cloud-based phone solution tailored for small and medium enterprises, startups, and online retailers. It is also compatible with both sales and customer service call centers, enhancing their operational efficiency. With over 25 integrations available for popular CRM, helpdesk, and e-commerce platforms such as Shopify, Salesforce, and Pipedrive, you can easily connect your existing tools. Additionally, our dedicated 5-star customer success team is committed to ensuring a smooth transition, whether you’re migrating from another system or establishing a new cloud call center from the ground up. Our rapid growth is evident, as we have formed successful collaborations with more than 1,000 companies globally, including renowned names like DHL, Yves Rocher, and Karcher. Plus, you can try CloudTalk risk-free with a 14-day trial that doesn't require any credit card information, allowing you to explore its features without commitment. Experience the benefits of an innovative communication system today!

Media

Media

Integrations Supported

Integrations Supported

ActiveCampaign
Churn360
Dataddo
Enthu.ai
Freshsales
Front
Groove
Help Scout
HubSpot Customer Platform
KonnectzIT
LiveAgent
Pipedrive
Salesforce Agentforce Service
Salesloft
Stackreaction
Wufoo
Zapier
Zendesk Sell
Zoho CRM
Zoho Desk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$25.00/month (billed annually)
The pricing is based on the number of agents you have.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Grapevine

Date Founded

2001

Company Location

Australiia

Company Website

www.whistleblowerhotline.com.au

Company Facts

Organization Name

CloudTalk

Date Founded

2016

Company Location

United States

Company Website

www.cloudtalk.io

Categories and Features

Whistleblowing

Not specified

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

AI Voice Agents

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Power Dialer

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Accounting

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Reporting/Analytics

Call Forwarding

Not specified

Call Monitoring

Not specified

Call Recording

Archiving
On-Demand Recording

Call Tracking

Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition

Internal Communications

App Integration
Telephony
Voice Chat

IVR

Call Recording
Call Routing
Text to Speech

Power Dialers

Not specified

Predictive Dialer

Not specified

Sales Dialers

Not specified

Telemarketing

Not specified

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration

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