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What is Grapevine?

Grapevine presents a comprehensive suite of vital features, including around-the-clock access to experienced Australian call centre representatives who illuminate every facet of your organization, fostering trust among both employees and customers that their inquiries are comprehensively addressed. Our fully trained call centre operators are available 24/7 throughout the year, ensuring seamless communication and support for your needs. Your organization will reap the benefits of continuous reporting, which allows both reporters and businesses to access updates and actions whenever necessary. We also adopt a yearly fixed pricing structure that is customized based on the size of your organization, ensuring a clear understanding of costs. Furthermore, businesses receive immediate alerts about urgent matters, facilitating swift resolutions. Quarterly reports showcase key areas requiring attention, while expert advice is offered in line with your company's policies, guaranteeing you have the necessary support to succeed. Additionally, this holistic approach enables your organization to remain proactive and responsive in a fast-paced environment.

What is FonaDial?

FonaDial presents a cutting-edge Smart Dialer solution tailored for contemporary Contact Centres, Call Centers, and BPOs, enabling effortless communication with clients through its sophisticated functionalities including a CRM form builder, Predictive Dialer, Sticky Agent, Call Back Intelligence, and an Advanced Multi-level IVR system. This all-encompassing tool not only improves inbound and outbound communication but also serves as a powerful platform for effectively managing customer relationships, ultimately driving greater satisfaction and engagement.

Media

Media

No images available

Integrations Supported

Integrations Supported

Fonada

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPad
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Grapevine

Date Founded

2001

Company Location

Australiia

Company Website

www.whistleblowerhotline.com.au

Company Facts

Organization Name

Fonada

Date Founded

2018

Company Location

India

Company Website

www.fonada.com

Categories and Features

Whistleblowing

Not specified

Categories and Features

Auto Dialer

Not specified

Sales Dialers

Not specified

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