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What is Grateful?

Grateful is a cutting-edge platform that transforms the way cashless tips and TRONC are managed, redefining the processes involved in collecting, tracking, and distributing gratuities within the service and hospitality industries. By removing the necessity for manual cash transactions and obsolete spreadsheets, it introduces an automated and transparent system that ensures timely and equitable compensation for frontline workers. Customers can conveniently tip via QR/NFC technology that is integrated with point-of-sale systems, enabling payments through options like Apple Pay, Google Pay, or credit cards. Meanwhile, businesses can utilize a comprehensive dashboard to monitor tip revenues, oversee distributions, and set customized split rules, all while remaining compliant with tax and labor regulations, such as HMRC guidelines in the UK. Additionally, team members receive immediate access to their earning statistics based on shifts, days, or designated periods, can obtain feedback and ratings, and have the ability to transfer their tips directly to their bank accounts, bypassing the delays typically associated with payroll cycles, which greatly boosts employee satisfaction and retention. This modernized approach not only simplifies operations but also instills a sense of financial stability among staff, thereby cultivating a more positive and engaging workplace atmosphere. As a result, companies can expect improved morale and a stronger commitment from their employees, leading to enhanced service quality and customer satisfaction.

What is GraTrack?

GraTrack serves as a comprehensive software solution designed to oversee tip tracking and gratuity management, effectively removing the necessity for cash transactions and the hassle of using spreadsheets for payroll management. It offers various methods for tip pooling and direct distribution, ensuring that all gratuity income is processed and reported accurately. The platform also addresses the intricate aspects of gratuity laws, maintaining compliance while tracking all earned tips with precision. GraTrack is specifically crafted to optimize the distribution process across a range of dining environments, from upscale restaurants to casual eateries. By reducing weekly management time to approximately 30 minutes, it significantly eases the challenges of cash handling and data entry. Managers benefit from the elimination of repetitive cash counting and the laborious task of updating spreadsheets for tip tracking. In addition to streamlining operations, incorporating tips into payroll for servers, bartenders, and support staff helps in better cash reserve management, which in turn mitigates the risk of theft. Ultimately, GraTrack enables businesses to prioritize customer service improvements while simplifying their gratuity management processes, paving the way for a more efficient operational model. This innovative software not only enhances efficiency but also fosters a more organized approach to handling gratuities in the hospitality industry.

Media

Media

Integrations Supported

Aloha Cloud by NCR Voyix
Apple Pay
Google Pay
Heartland Restaurant
MobileBytes KDS
Squirrel POS
Toast POS

Integrations Supported

Aloha Cloud by NCR Voyix
Apple Pay
Google Pay
Heartland Restaurant
MobileBytes KDS
Squirrel POS
Toast POS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$349 per site
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Grateful

Company Location

United Kingdom

Company Website

grateful.net

Company Facts

Organization Name

GraTrack

Company Website

gratrack.com

Categories and Features

Categories and Features

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