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What is GridSocial?

GridSocial, created by SocialRoots.ai, serves as an all-inclusive referral and care coordination tool designed specifically for healthcare providers, community organizations, and social service networks. This innovative platform enables the initiation, management, and monitoring of referrals from beginning to end, ensuring that every request is processed transparently for all parties involved. With features such as intelligent intake procedures, automated referral dispatch based on eligibility and urgency, real-time tracking, and comprehensive outcome analysis, the system streamlines workflows and enhances operational efficiency. By seamlessly integrating with leading electronic health record (EHR) systems such as Oracle Health (Cerner), EPIC, AdvancedMD, and NextGen, GridSocial greatly boosts interoperability across various platforms. Key aspects include flexible workflow customization, secure collaboration tools for partner networks, and interactive real-time dashboards. When organizations leverage GridSocial, they can significantly reduce care gaps, improve referral success rates, and address social determinants of health (SDoH), ultimately leading to better patient outcomes and more effective service delivery. Moreover, the platform's intuitive interface not only encourages stakeholders to engage but also facilitates a collaborative environment, promoting a comprehensive approach to patient care. This enhanced interaction among providers, organizations, and patients serves to reinforce the overall healthcare ecosystem.

What is ClosedLoop AI?

ClosedLoop AI is a comprehensive AI-powered product intelligence solution built to transform customer feedback into clear, data-backed roadmap priorities. It connects with communication, support, and CRM platforms such as Gong, Slack, Zendesk, HubSpot, Salesforce, and more to automatically capture every relevant conversation. Rather than depending on manual categorization, the platform extracts structured signals including pain points, feature requests, objections, workarounds, and severity indicators. These signals are analyzed and clustered into meaningful patterns, allowing teams to see where customer needs are converging across channels. Advanced outcome scoring links each pattern to tangible business metrics like retention, expansion revenue, adoption rates, and new sales opportunities. Trend analysis highlights whether specific issues are growing, stable, or escalating, ensuring teams can act before churn risks increase. ClosedLoop AI also uncovers hidden insights from conversations customers never formally submitted as tickets. Through natural language AI chat, users can instantly query product trends, top requests, and priority drivers. Developers can access insights directly within their coding environments via MCP servers, CLI tools, or REST APIs. Automated intelligence briefs deliver daily, weekly, or monthly summaries tailored to product leaders, engineers, sales, and customer success teams. The platform eliminates guesswork by grounding every product decision in real customer evidence. By converting fragmented feedback into unified, outcome-based intelligence, ClosedLoop AI enables organizations to build products that directly reflect customer needs and measurable business impact.

Media

Media

No images available

Integrations Supported

Airtable
Asana
Chorus by ZoomInfo
Claude
Claude Cowork
Cursor
EpicCare EMR
Fireflies.ai
GitHub
Google Meet
Google Sheets
Linear
Mixpanel
Oracle Health EHR
Otter.ai
Productboard
Reddit
Typeform
Zapier
eClinicalWorks

Integrations Supported

Airtable
Asana
Chorus by ZoomInfo
Claude
Claude Cowork
Cursor
EpicCare EMR
Fireflies.ai
GitHub
Google Meet
Google Sheets
Linear
Mixpanel
Oracle Health EHR
Otter.ai
Productboard
Reddit
Typeform
Zapier
eClinicalWorks

API Availability

Has API

API Availability

Has API

Pricing Information

Contact for pricing
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SocialRoots.ai

Date Founded

2024

Company Location

United States

Company Website

www.socialroots.ai/closed-loop-referral-system

Company Facts

Organization Name

ClosedLoop AI

Date Founded

2025

Company Location

United States

Company Website

closedloop.sh

Categories and Features

Social Work Case Management

Case Notes
Client Management
Document Management
Forms Management
Goal Setting / Tracking
Program Management
Referral Management
Reporting & Statistics
Scheduling
Volunteer Management

Categories and Features

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

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