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What is Gridoc?

When your organization's CRM software fails to integrate with current customer survey platforms, it can hinder your data collection efforts significantly. With Gridoc, you can effortlessly connect your preferred survey service and combine the collected data with your existing CRM database using the Join Tables feature. Your team is currently collaborating with multiple contractors on market research; however, despite providing clear guidelines regarding the desired data format, each contractor submits their reports with a slightly different arrangement of columns in their spreadsheets. Thankfully, Gridoc's Combine Tables feature enables you to merge these spreadsheets into a single, unified table by correctly identifying and aligning columns from various files, thus eliminating the laborious and error-prone task of manual data entry and adjustments. Furthermore, as you prepare for your upcoming marketing campaign, you may discover that the e-shop's reporting function is insufficient for generating a detailed list of purchased items per customer. Instead, you can swiftly access transaction records directly from the e-shop's admin panel, offering a more effective and streamlined solution for your data requirements. This method not only simplifies data collection but also significantly improves the reliability of the information utilized in your marketing initiatives, ultimately leading to better decision-making and strategy implementation. By leveraging these features, your organization can enhance its operational efficiency and achieve greater success in its marketing endeavors.

What is Amio?

Amio enables the creation of chatbots powered by artificial intelligence that can handle up to 95% of customer inquiries automatically. This innovative chatbot not only addresses after-sales queries but also aids in the purchasing process by suggesting products, leading to potential conversion rate increases of over 20% by identifying customers in need of assistance. By utilizing your product feeds, Amio keeps you updated on inventory levels, price adjustments, and new product launches. Integration into your online store is straightforward and does not require significant time investment. The process includes several key steps: first, inputting your product feeds and e-commerce information for AI training; second, customizing responses for static inquiries such as order statuses and complaints; third, linking the chatbot to your helpdesk system to facilitate connections with live agents; and finally, deploying the solution through Google Tag Manager (GTM) or JavaScript, ensuring a seamless user experience for your customers. With these capabilities, Amio significantly enhances customer interaction on your platform.

Media

Media

Integrations Supported

Bird
Facebook Messenger
IBM Watson
Quickwork
Telegram
WhatsApp
Wit.ai
Zendesk

Integrations Supported

Bird
Facebook Messenger
IBM Watson
Quickwork
Telegram
WhatsApp
Wit.ai
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Gridoc

Date Founded

2013

Company Location

Slovakia

Company Website

gridoc.com

Company Facts

Organization Name

Amio

Date Founded

2017

Company Location

Czech Republic

Company Website

amio.io

Categories and Features

Data Management

Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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