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What is GuestAssist?

The GuestAssist App acts as a crucial resource, akin to having an extra team member without the associated costs. It allows guests to effortlessly find all the information they need before and during their stay, which greatly reduces the number of phone calls you might typically handle. Users can easily check their account balances and make instant credit card payments online, ensuring a hassle-free experience. Furthermore, the app offers directions to help navigate your property and provides essential details about available amenities and local services. Guests can also stay updated on weather conditions to plan their activities effectively. Moreover, they can obtain Wi-Fi login information without the need to visit the front desk. The app facilitates the purchase of additional items, such as breakfast packages and picnic baskets, which enhances their overall enjoyment. In summary, the GuestAssist App not only elevates the guest experience but also streamlines your staff's operations. By adopting this app, you can create a seamless and efficient experience tailored to your guests' needs, ultimately fostering greater satisfaction and loyalty.

What is Groove Technology Solutions?

Checking in shouldn't mean fumbling with passwords just to watch TV. With Groove's in-room entertainment platform, guests turn on the screen and start streaming right away. Favorite apps are already loaded, the interface is easy to navigate, and the remote works the way guests expect it to, no instructions needed. The screen does more than entertain. Property information, dining specials, amenity highlights, and event schedules all live right there, so guests stay in the loop without having to ask the front desk. For operators, the setup is just as simple. The platform runs on existing internet infrastructure, so there's no new in-room hardware to maintain. Every screen updates from one dashboard, giving staff an easy way to keep messaging current property-wide. And with 24/7 US-based support behind it, help is always close by. It's a streaming solution built for how hotels actually run, giving guests a better stay and giving operators one less thing to manage.

Media

Media

Integrations Supported

DIRECTV FOR BUSINESS

Integrations Supported

DIRECTV FOR BUSINESS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NewBook

Date Founded

2010

Company Location

Australia

Company Website

guestassist.app/

Company Facts

Organization Name

Groove Technology Solutions

Date Founded

2007

Company Location

United States

Company Website

www.getgrooven.com

Categories and Features

Categories and Features

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