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What is GuestService?

GuestService provides a comprehensive platform for engaging with guests effectively. Users can easily place orders and manage requests through dedicated online portals tailored for guest services. With its real-time functionalities and support for numerous languages and platforms, it facilitates smooth communication with guests across a variety of digital channels, such as web, mobile, kiosks, and lobby settings. By leveraging this all-in-one solution, businesses can significantly improve customer satisfaction, strengthen loyalty, and increase revenue opportunities. GuestService prioritizes delivering outstanding experiences for guests, allowing them to effortlessly submit requests and track their progress through their mobile devices, all without facing language barriers or requiring physical contact. Furthermore, guests can access valuable information regarding your hotel, amenities, and nearby attractions through an intuitive digital concierge feature. There are no additional setup fees, and you can choose a package that aligns with your specific requirements to begin right away. If you require help during the setup, our dedicated online chat support team is available to guide you throughout the entire process, ensuring a hassle-free transition. This method not only streamlines guest interactions but also significantly boosts overall operational efficiency while creating a more connected environment for both guests and staff. Ultimately, GuestService stands as a pivotal tool in enhancing the guest experience within the hospitality industry.

What is Estevano?

Estevano is a robust platform aimed at improving the guest experience at independent hotels, resorts, and hotel chains. It combines a guest application and web interface with a multilingual AI concierge that includes voice support and a user-friendly team console accessible through a browser. Guests can inquire about various hotel services, make assistance requests, order room service, and schedule spa or dining experiences. The AI concierge effectively channels these inquiries to the right hotel departments for quick resolution, while the console systematically tracks guest requests, tasks, and reservations. Estevano's multilingual capabilities, covering languages such as English, Spanish, French, German, Italian, and Portuguese, cater to a broad range of guests. Moreover, it integrates smoothly with Oracle OPERA Cloud to leverage property and reservation data, while other property management system integrations are approached as separate projects. Hotels can easily facilitate guest access through a QR code or a direct link, allowing for the seamless incorporation of Estevano into existing property management workflows. This streamlined approach not only enhances operational efficiency but also significantly boosts guest satisfaction. Ultimately, Estevano is dedicated to delivering a highly personalized and efficient experience tailored to each guest's needs.

Media

Media

No images available

Integrations Supported

Integrations Supported

OPERA Cloud PMS
WhatsApp

API Availability

API Availability

Pricing Information

€99 per month
Free Version

Pricing Information

Plans are priced per room per month based on hotel size; VAT is excluded, and contract duration and terms are set per hotel. Voice costs extra on Essentials; Pro and Enterprise include voice minutes, with overage charged separately.

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

GuestService

Company Location

United Kingdom

Company Website

guestservice.net

Company Facts

Organization Name

Estevano

Date Founded

2026

Company Location

Spain

Company Website

estevano.com

Categories and Features

Concierge

Not specified

Guest Messaging

Not specified

Menu

Not specified

Room Service

Not specified

Categories and Features

Popular Alternatives

Popular Alternatives

No Alternatives
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