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What is GuestTouch?

Contemporary hoteliers will discover straightforward reviews, enhanced guest interaction, and an effective messaging platform. Advanced Reputation Management. By leveraging innovative reputation management techniques, you can shape your customers' booking choices. Gather fresh reviews, solicit feedback, and enhance your online ratings. Assess feedback, showcase your top reviews on your site using a review widget, and automatically reply to guest feedback. Tailored Review Responses. Distinguish yourself and build trust with travelers by crafting personalized replies to their online feedback. Guest Messaging System. Utilizing SMS and WhatsApp, you can engage with your clients throughout their entire journey. This multi-channel communication solution fosters individualized guest experiences, operational efficiency, greater revenue, and an intuitive interface. Fully Automated Chatbot. An AI-driven web chat feature boosts direct bookings, highlighting that travel shoppers who utilize OTAs can enjoy discounts of up to 60%. The integration of these tools not only enhances the guest experience but also streamlines hotel operations for a more profitable outcome.

What is Cloutly?

Everyone leads busy lives, and often review requests can become lost in the shuffle and go unnoticed. You may reach out, but it feels like no one is paying attention, right? However, requesting reviews doesn't need to be a mundane, mechanical process. This realization led to the creation of Cloutly, a platform designed to help you break through the noise by sending personalized video requests for reviews and managing all your feedback seamlessly in one location. In today’s world, customers are inundated with countless marketing emails and text messages daily. Instead of contributing to the clutter, why not differentiate yourself from the crowd? With Cloutly, you can launch customized review campaigns—either through text or video—that are not only opened and acknowledged but also leave a lasting impression on your audience. You have the flexibility to personalize your outreach by designing multi-step, multi-channel review campaigns that are organized by customer type, service, or category. Our platform ensures you can gather reviews from nearly any source and monitor feedback across more than 40 review sites, helping you surpass competitors in search rankings and establish yourself as the go-to choice for potential customers comparing options online. Start your journey with a free 14-day trial at cloutly.com and see the difference for yourself.

Media

Media

Integrations Supported

Booking.com
Google Business Profile
Tripadvisor
Clock PMS+
Cloudbeds
Expedia
FLEXIPASS
Little Hotelier
Mews
Opera
RMS Cloud
SiteMinder
Stayntouch PMS
Zapier

Integrations Supported

Booking.com
Google Business Profile
Tripadvisor
Activepieces
Amazon
Facebook
Hotels.com
Salesforce
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$29 per user per month
No lock-in contracts.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

GuestTouch

Company Location

United States

Company Website

www.guesttouch.com

Company Facts

Organization Name

Cloutly

Date Founded

2019

Company Location

Australia

Company Website

cloutly.com

Categories and Features

AI Review Management

Not specified

Chatbot

Not specified

Customer Feedback

Not specified

Customer Satisfaction

Not specified

Guest Messaging

Not specified

Live Chat

Not specified

Messaging

Not specified

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing

Survey

Not specified

Categories and Features

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis

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