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What is GuestXM?

Transform the experiences of your patrons dramatically by implementing GuestXM from Black Box Intelligence, an innovative customer experience management tool tailored for the restaurant industry. By prioritizing careful listening and in-depth analysis of feedback, you can uncover actionable insights that will boost your brand's reputation management all within a cohesive platform. This solution empowers you to manage your online business profiles, track customer sentiments, and engage effectively with guests at the right moments through personalized interactions. Achieving a comprehensive understanding of your frontline workforce will enable you to refine hiring practices, inspire motivation, and retain staff who resonate with your brand's ethos. Furthermore, by meticulously listening across diverse channels, you will gain valuable insights into guest perceptions and feelings. With complete oversight of your operations and guest interactions, you will be able to pinpoint successes, tackle challenges, and promote a culture of responsiveness driven by data. In addition, by analyzing sales metrics, customer traffic, employee performance, and guest feedback, you can position your brand for success within its market niche. This strategic framework not only elevates guest satisfaction but also enhances overall business performance and long-term sustainability. Ultimately, a focus on these areas will foster a loyal customer base that is crucial for ongoing success.

What is Agilence?

Customer shopping habits and expectations are perpetually evolving. Today's consumers insist that products are easily accessible, that online platforms deliver reliable information, and that they receive exceptional service and security whether they are shopping physically or virtually. With a surge of data coming from multiple channels, along with challenges such as staffing shortages and the urgency to evaluate operational processes, a robust analytical solution is essential to uncover opportunities for improved efficiency and profit enhancement. Agilence emerges as the leading provider of loss prevention analytics specifically designed for the retail, grocery, and restaurant industries, tackling not only traditional theft and fraud but also focusing on reducing shrinkage and boosting profit margins across your organization. Our methodology incorporates a wide array of data types—including sales figures, customer behavior, online engagement, product specifications, and beyond—to deliver practical insights that significantly improve your operational effectiveness. By harnessing these insights, businesses can better adapt to the shifting landscape and fulfill their customers' evolving needs with greater precision and speed. Ultimately, adopting a data-driven approach empowers organizations to thrive in a competitive market while ensuring customer satisfaction remains a top priority.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GuestXM

Company Location

United States

Company Website

guestxm.com

Company Facts

Organization Name

Agilence

Date Founded

2006

Company Location

United States

Company Website

www.agilenceinc.com/platform

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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