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Ratings and Reviews 0 Ratings
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What is Guuru?
GUURU enables brands to leverage their customer community as a new layer of commerce experience: live product help plus durable, AI-friendly content. Instead of generic reviews, shoppers get direct answers from real users, meaning personal recommendations, nuanced use cases, and honest comparisons when they need them most.
GUURU captures these interactions, along with targeted Q&A formats, and turns them into clean, structured content modules placed on relevant PDPs. Because the content is indexable and well-organized, it improves discoverability in traditional search and in LLM-based discovery, increasing the chance your pages appear as sources in AI responses while also boosting credibility for customers browsing the site.
Operationally, GUURU supports the full workflow: identifying passionate customers, activating and moderating experts, guiding question routing, and sustaining participation through incentives like points, perks, or payments. Each answer remains attributable to an actual product user, which strengthens trust and accountability. Brands adopt GUURU to lift conversion and confidence and to reduce friction in product discovery, with published case studies citing gains like +51% AI visibility, +23 NPS points, and as much as 38× ROI.
What is BizRatings?
Our Business Intelligence (BI) utilizes Customer Satisfaction Surveys (CSAT) to categorize customers into Promoters, Passives, and Detractors. We continuously improve our solution to capture real-time feedback from customers, enhance SEO, and maintain precise Net Promoter Scores (NPS), all aimed at empowering our community to showcase their reputations to a broader audience.
A recent study revealed that 27% of individuals encounter negative customer experiences that can disrupt their day, prompting us to reassess our sales approach. Consequently, it is essential for organizations to focus on enhancing customer experience to position themselves as leaders in their respective industries. We are firm believers that the customer experience is a crucial component of building brand trust. Our BI, which focuses on CSAT survey and review conversion, helps transform today’s customers into brand advocates, attracting more potential clients. Moreover, regularly assessing CSAT and NPS not only highlights success in customer experience but also enables businesses to forecast customer loyalty and the quality of their offerings. Ultimately, investing in customer satisfaction can lead to sustainable growth and a stronger market presence.
Integrations Supported
Autotask PSA
Axis LMS
BrightGauge
ConnectWise PSA
Google Business Profile
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Xero
Integrations Supported
Autotask PSA
Axis LMS
BrightGauge
ConnectWise PSA
Google Business Profile
QuickBooks Online
QuickBooks Online Advanced
Salesforce
Xero
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$0 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Guuru
Date Founded
2016
Company Location
Switzerland
Company Website
www.guuru.com/en/
Company Facts
Organization Name
BizRatings.com
Date Founded
2012
Company Location
United States
Company Website
www.bizratings.com
Categories and Features
Customer Advocacy
Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement
Categories and Features
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label