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What is HCL BigFix AEX?

HCL BigFix AEX is an innovative solution powered by GenAI, aimed at transforming the landscape of enterprise service operations. This platform offers smart self-service assistance, comprehends employee inquiries, and persistently improves its responses to elevate the user experience. By leveraging its intelligent capabilities, businesses can provide outstanding support experiences, optimize their operations, and significantly enhance efficiency and productivity across the board. Ultimately, this advanced solution fosters a more responsive and effective work environment.

What is ControlUp?

Examine, enhance, and oversee the digital employee experience across virtual desktops, applications, and physical devices. ControlUp Edge DX provides IT departments with the ability to monitor and manage endpoint devices, enabling the collection of various metrics that aid in troubleshooting and resolving any issues related to the digital experience. Additionally, ControlUp Insights retains up to a year's worth of data concerning the end-user computing environment, empowering your team to identify trends and improve the digital experience moving forward. Furthermore, ControlUp Scoutbees serves as a proactive alert system that identifies issues with enterprise resources, allowing for swift problem detection and resolution before they affect user productivity. This capability also facilitates seamless remote work arrangements, ensuring that employees remain productive regardless of their location. By leveraging these tools, organizations can significantly enhance their operational efficiency and employee satisfaction.

Media

Media

Integrations Supported

Azure Marketplace
BMC Helix Control-M
Boomi
Cherwell Software
HCL BigFix
HCL SX
LayerX
Matter Center for Office 365
Microsoft 365
MuleSoft Anypoint Platform
MuleSoft RPA
Nanoheal
Parallels RAS
SAP SuccessFactors
Salesforce
ServiceNow
SolarWinds IP Address Manager
UiPath
VMware Cloud
WorkFusion

Integrations Supported

Azure Marketplace
BMC Helix Control-M
Boomi
Cherwell Software
HCL BigFix
HCL SX
LayerX
Matter Center for Office 365
Microsoft 365
MuleSoft Anypoint Platform
MuleSoft RPA
Nanoheal
Parallels RAS
SAP SuccessFactors
Salesforce
ServiceNow
SolarWinds IP Address Manager
UiPath
VMware Cloud
WorkFusion

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HCL Software

Company Location

United States

Company Website

www.hcl-software.com/bigfix/aex

Company Facts

Organization Name

ControlUp

Date Founded

2009

Company Location

Israel

Company Website

www.controlup.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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