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What is HCL Connections?

Boost your organization's productivity with a comprehensive enterprise collaboration platform that ensures teams remain connected, engaged, and highly efficient. Connections enhances engagement and precision while providing a suite of features that optimize workflows, improve resource availability, and support effective project management. By organizing your teams and content around shared goals or initiatives, Communities enable quicker task completion and create effective communication channels among team members. You can unlock the full potential of your Connections-driven communities and resources right within your Microsoft applications. In addition, Huddo Activities Plus presents an extensive range of project management tools that facilitate task assignments, progress sharing, and live updates on project status. Moreover, Touchpoint features an onboarding wizard that streamlines the integration process for new hires, helping them become productive swiftly while connecting them to essential resources. Utilizing these innovative tools can lead to substantial enhancements in team dynamics, collaboration, and overall organizational effectiveness, paving the way for sustained success and growth. Embracing this technology can transform how teams work together and achieve their objectives.

What is AnswerConnect?

Our dedicated customer service professionals are at your disposal around the clock, ready to help your visitors and callers at any time. Potential customers can reach out to you anytime, day or night, as they are always available when you need them. We ensure that there is no voicemail or automated systems, providing only genuine human interaction. With this approach, you can engage with real people rather than automated voices, enhancing the customer experience. We prioritize understanding your callers by recognizing returning ones, allowing for a more customized interaction. Each call script we develop is tailored specifically to your business's unique needs, ensuring that your call flow is distinctively yours. Our service integrates effortlessly with your current systems, whether through shared screens or CRM integration, making the transition smooth. Have you ever wondered how you can deliver exemplary customer support without the expense of hiring full-time staff? This high level of service is often unattainable for many smaller enterprises. By partnering with a small business answering service, you can leverage the advantages of an in-house team without the hassles of recruitment, training, and payroll. Our agents operate remotely from various locations across the United States, ensuring they remain unaffected by local disruptions or natural disasters, providing you with consistent support regardless of circumstances. In this way, you can focus on growing your business while we take care of your customer interactions with expertise.

Media

Media

Integrations Supported

Constant Contact
Freshsales
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Insightly
Microsoft 365
Prominic.NET
QuickBooks Online
Salesforce
ServiceMinder
Setmore
Skype
Slack
Zapier
Zendesk
Zoho CRM
improveit! 360

Integrations Supported

Constant Contact
Freshsales
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Insightly
Microsoft 365
Prominic.NET
QuickBooks Online
Salesforce
ServiceMinder
Setmore
Skype
Slack
Zapier
Zendesk
Zoho CRM
improveit! 360

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HCL

Date Founded

1976

Company Location

India

Company Website

www.hcltechsw.com/connections

Company Facts

Organization Name

AnswerConnect

Company Location

United States

Company Website

www.answerconnect.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

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