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What is HCL iAutomate?

HCL iAutomate is a part of the HCLSoftware AI & Intelligent Operations suite, specifically within the Infrastructure Automation and Orchestration sector. This intelligent runbook automation solution merges artificial intelligence with automation to streamline and enhance the lifecycle of enterprise IT operations. By utilizing technologies such as machine learning and natural language processing, it effectively identifies problems, suggests solutions, and triggers automated fixes, enabling a seamless zero-touch automation experience. Moreover, it facilitates comprehensive incident resolution and task automation throughout the entire infrastructure and application landscape, leveraging an extensive library of over 3400 configurable and reusable runbooks. This innovation not only enhances operational efficiency but also significantly reduces the manual effort required for IT management tasks.

What is Airplane?

Empower your customer service teams to handle account deletions, modify email addresses, manage refunds, and more, while also enabling your customer success team to create accounts for new clients. It is crucial to disseminate knowledge about executing the scripts you've developed, ensuring that this essential information is not confined to just one person. A robust approval system should be in place, requiring managerial or administrative consent for significant actions before they proceed. By simplifying the generation of daily reports and streamlining recurring tasks, you can eliminate the complexities of managing cron jobs or Airflow. Additionally, facilitate the initiation of data backfills and other long-running operations while being alerted upon their successful completion. Go beyond basic security practices by enforcing comprehensive audit logs that provide a detailed account of who performed each action, thus keeping you informed and minimizing ambiguity. Allow access to colleagues as necessary and implement signoff protocols for actions involving sensitive information. Moreover, integrate notifications, approval requests, and the execution of operational scripts seamlessly within Slack to maintain both security and efficiency in your workflow. By adopting these strategies, you not only improve accountability but also cultivate a more cooperative and productive work environment, ultimately leading to enhanced team performance and client satisfaction.

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Integrations Supported

Cherwell Software
HCL BigFix
HCL BigFix Service Management
Jira
Microsoft System Center
ServiceNow
Zenoss

Integrations Supported

Mailgun
MongoDB
MySQL
PostgreSQL
SendGrid

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$10 per user per month
Free Version

Supported Platforms

On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

HCLSoftware

Company Website

www.hcl-software.com

Company Facts

Organization Name

Airplane

Date Founded

2021

Company Location

United States

Company Website

www.airplane.dev/

Categories and Features

IT Management

Not specified

Runbook Automation

Not specified

Categories and Features

Runbook Automation

Not specified

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