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What is HCL iAutomate?

HCL iAutomate is a part of the HCLSoftware AI & Intelligent Operations suite, specifically within the Infrastructure Automation and Orchestration sector. This intelligent runbook automation solution merges artificial intelligence with automation to streamline and enhance the lifecycle of enterprise IT operations. By utilizing technologies such as machine learning and natural language processing, it effectively identifies problems, suggests solutions, and triggers automated fixes, enabling a seamless zero-touch automation experience. Moreover, it facilitates comprehensive incident resolution and task automation throughout the entire infrastructure and application landscape, leveraging an extensive library of over 3400 configurable and reusable runbooks. This innovation not only enhances operational efficiency but also significantly reduces the manual effort required for IT management tasks.

What is BigPanda?

All sources of data, such as topology, monitoring, change management, and observation tools, are brought together for analysis. Through BigPanda's Open Box Machine Learning, this information is synthesized into a compact set of actionable insights. This capability enables the real-time detection of incidents before they escalate into significant outages. The swift identification of root causes can significantly enhance the speed of resolving both incidents and outages. BigPanda is adept at detecting both changes that lead to root causes and those related to the infrastructure itself. By facilitating the rapid resolution of outages and incidents, BigPanda streamlines the incident response procedure, which encompasses ticket generation, notifications, incident triage, and the establishment of war rooms. The integration of BigPanda with enterprise runbook automation solutions further accelerates the remediation process. Applications and cloud services are essential for every organization, and outages can impact everyone involved. With $190 million in funding and a valuation of $1.2 billion, BigPanda solidifies its leadership position within the AIOps market, showcasing its significant impact on operational efficiency. This combination of innovative technology and strategic funding positions BigPanda as a critical player in transforming incident management.

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Integrations Supported

ServiceNow
HCL BigFix Service Management
Microsoft System Center
Zenoss

Integrations Supported

ServiceNow
Apica
Asana
Blink
Icinga
InsightFinder
Jira Service Management
Nagios XI
NetBrain
Okta
Scout Monitoring
Sematext Cloud
Slack
SolarWinds Pingdom
Splunk Cloud Platform
Truto

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

HCLSoftware

Company Website

www.hcl-software.com

Company Facts

Organization Name

BigPanda

Date Founded

2012

Company Location

United States

Company Website

bigpanda.io

Categories and Features

IT Management

Not specified

Runbook Automation

Not specified

Categories and Features

AIOps

Not specified

Data Center Management

Multi-Platform

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Alerting

Not specified

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

ITSM

Asset Tracking
Contract/License Management
Project Management
Release & Deployment Management

Network Monitoring

Not specified

Observability

Not specified

Runbook Automation

Not specified

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