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What is HCL iAutomate?

HCL iAutomate is a part of the HCLSoftware AI & Intelligent Operations suite, specifically within the Infrastructure Automation and Orchestration sector. This intelligent runbook automation solution merges artificial intelligence with automation to streamline and enhance the lifecycle of enterprise IT operations. By utilizing technologies such as machine learning and natural language processing, it effectively identifies problems, suggests solutions, and triggers automated fixes, enabling a seamless zero-touch automation experience. Moreover, it facilitates comprehensive incident resolution and task automation throughout the entire infrastructure and application landscape, leveraging an extensive library of over 3400 configurable and reusable runbooks. This innovation not only enhances operational efficiency but also significantly reduces the manual effort required for IT management tasks.

What is Flexible IR?

We have established a systematic methodology aimed at improving incident response (IR) abilities through focused training specifically designed for responders in niche sectors like healthcare. Scenarios are crafted from data sourced from both VerisDB and a specially selected set of Flexible IR incidents, enabling managers to evaluate their team's existing skills while formulating actionable strategies for advancement. By leveraging the Mitre Att&ck Matrix, we can identify precise areas that necessitate additional practice. Our runbooks undergo ongoing refinement through the application of Symbolic AI, ensuring their continued relevance and efficacy. Built to be user-friendly, our foundational runbooks streamline incident management and can be customized to meet the unique requirements of different environments and security analysts. Furthermore, we perform expert evaluations of these runbooks to boost their quality. This approach not only serves to enhance the skills of novice team members in areas like threat hunting and incident response but also fosters a collaborative learning environment. We also conduct simulations of adversarial situations to provide hands-on experience while underscoring the significance of continuous skill enhancement for analysts. Our framework adheres to the essential 1-10-60 rule for incident response, incorporating a skill matrix and point system to encourage sustained motivation and structured learning pathways. In addition, the system incorporates fundamental gamification features, including card-based games, to make the educational experience more captivating and enjoyable. This holistic strategy not only fortifies individual competencies but also significantly boosts the overall performance and cohesion of the incident response team, leading to more effective outcomes in real-world scenarios.

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Integrations Supported

Cherwell Software
HCL BigFix
HCL BigFix Service Management
Jira
Microsoft System Center
ServiceNow
Zenoss

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

HCLSoftware

Company Website

www.hcl-software.com

Company Facts

Organization Name

Flexible IR

Date Founded

2017

Company Location

Singapore

Company Website

flexibleir.com/cyber-security-incident-response-training-skills

Categories and Features

IT Management

Not specified

Runbook Automation

Not specified

Categories and Features

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