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What is HCL iAutomate?

HCL iAutomate is a part of the HCLSoftware AI & Intelligent Operations suite, specifically within the Infrastructure Automation and Orchestration sector. This intelligent runbook automation solution merges artificial intelligence with automation to streamline and enhance the lifecycle of enterprise IT operations. By utilizing technologies such as machine learning and natural language processing, it effectively identifies problems, suggests solutions, and triggers automated fixes, enabling a seamless zero-touch automation experience. Moreover, it facilitates comprehensive incident resolution and task automation throughout the entire infrastructure and application landscape, leveraging an extensive library of over 3400 configurable and reusable runbooks. This innovation not only enhances operational efficiency but also significantly reduces the manual effort required for IT management tasks.

What is HCL HERO?

The Healthcheck and Runbook Optimizer enables IT Administrators to easily monitor server health and implement effective recovery strategies using customized Runbooks. This powerful collection includes HCL Workload Automation, HCL Clara, and HCL HERO, which together enhance operational efficiency. By reducing manual interventions and minimizing server downtimes, HCL HERO significantly boosts IT effectiveness across various organizations. The tool integrates centralized application monitoring with runbook automation, creating a single access point for identifying misconfigurations, performance bottlenecks, or infrastructure problems in diverse environments. Users can quickly obtain insights into their current status and necessary actions through an intuitive and visually appealing dashboard. Additionally, HCL HERO facilitates the integration of a personalized runbook library, which includes tailored monitoring and key performance indicators (KPIs), ensuring that administrators can act promptly to any issues that arise. In essence, this solution acts as a holistic tool designed to optimize IT management and enhance operational agility, ultimately leading to more effective resource allocation and improved response times.

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Integrations Supported

Cherwell Software
HCL BigFix
HCL BigFix Service Management
Jira
Microsoft System Center
ServiceNow
Zenoss

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

HCLSoftware

Company Website

www.hcl-software.com

Company Facts

Organization Name

HCLSoftware

Date Founded

1991

Company Location

India

Company Website

www.hcltechsw.com/products/hero

Categories and Features

IT Management

Not specified

Runbook Automation

Not specified

Categories and Features

Runbook Automation

Not specified

Server Monitoring

Not specified

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