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What is HELPAR?

HELPAR is an innovative collaborative platform aimed at enhancing remote assistance by combining video streaming with augmented reality (AR) capabilities. This cutting-edge tool superimposes digital images onto the user's camera feed, creating engaging and interactive experiences through the use of AR markers. By simply using a smartphone or smart glasses, users can quickly start a live video session, enabling them to demonstrate and clarify issues in real-time. While it shares similarities with conventional remote support systems by allowing users to share videos and images instantly, it stands out with its unique AR annotations that greatly enhance communication effectiveness. These sticky annotations, once placed during a session, remain fixed throughout the duration of the call, making it easier to pinpoint and discuss specific issues. Users can conveniently draw attention to areas of interest using AR markers and can also set up trackers based on 3D models, CAD data, or 3D scans without the need for complicated configurations. This flawless integration of advanced technology not only fosters better collaboration but also significantly boosts the overall effectiveness of remote guidance, allowing for a smoother resolution process. Consequently, HELPAR represents a significant leap forward in the realm of remote assistance solutions.

What is AR Genie?

AR Genie stands out as a premier provider of B2B hardware support services. Their groundbreaking software transforms the way technical problems are addressed. By integrating augmented reality (AR), artificial intelligence (AI), and video support, they deliver an unrivaled training and remote assistance experience. With AR Genie, users can tackle intricate technical challenges, offer effective remote help, and enhance the capabilities of both customers and technicians through an engaging and interactive platform. This innovative approach not only simplifies problem-solving but also enriches the overall user experience.

Media

Media

Integrations Supported

INDOAR
SERVICE AR

Integrations Supported

Genesys Cloud CX
Salesforce
Zendesk

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

VIEWAR

Date Founded

2011

Company Location

Austria

Company Website

www.viewar.com/products/helpar

Company Facts

Organization Name

AR Genie

Date Founded

2017

Company Location

United States

Company Website

www.argenie.ai/

Categories and Features

Categories and Features

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