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What is HIRO?

At the heart of our philosophy is the commitment to drive the growth of digital transformation while empowering knowledge workers to achieve their fullest potential. We hold a strong belief that the real power of AI is its capacity to collaborate with humans, managing urgent yet low-value repetitive tasks, which enables individuals to focus more on innovative and rewarding projects. This strategy not only boosts personal job satisfaction but also cultivates true value creation within organizations. Moreover, we assert that the benefits of AI stem not from replacing human employees but rather from enhancing their abilities, which serves as the cornerstone of Knowledge Automation. Arago's vision is to deliver the advantages of Artificial Intelligence to enterprise clients globally through our Knowledge Automation solutions. Following our investment from KKR in 2014, we accelerated the advancement of our HIRO system and expanded our Knowledge Automation services to cover a wide range of processes and industries as a SaaS offering, allowing businesses to effectively leverage this transformative technology. Our endeavor is to reshape workplaces into spaces where human creativity is seamlessly integrated with AI, paving the way for heightened productivity and innovation. By doing so, we believe that organizations can thrive in an increasingly competitive landscape.

What is DecisionLink ValueCloud?

ValueCloud® provides a comprehensive framework and repository that effectively stores and analyzes essential customer value data, converting it into actionable insights and valuable resources for various departments within the organization, such as product management, marketing, sales, value engineering, professional services, and customer success. Recognizing customer value is vital as it signifies an important evolution in Customer Relationship Management, where genuine connections with customers rely heavily on the value they perceive. Unfortunately, current CRM systems and other business applications often fall short of the capabilities required for efficient customer value management. We believe that any organization seeking to shift towards higher value and more profitable business models must regard customer value as a key strategic asset; doing so will not only enhance competitive edge but also enrich dialogues, foster trusted advisor relationships, and ultimately lead to better business results. In prioritizing customer value management, companies can more adeptly navigate the challenges and intricacies of today's competitive markets, ensuring sustained growth and customer satisfaction in the long run.

Media

Media

Integrations Supported

SAP Store

Integrations Supported

Indent
Microsoft Dynamics 365
Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Almato AG

Date Founded

1998

Company Location

Germany

Company Website

www.almato.com/en/solutions/hiro-ai

Company Facts

Organization Name

DecisionLink

Date Founded

1995

Company Location

United States

Company Website

www.decisionlink.com/products/

Categories and Features

Artificial Intelligence

Machine Learning
Process/Workflow Automation
Virtual Personal Assistant (VPA)

Categories and Features

Sales

Not specified

Value Selling

Not specified

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