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What is HPE OSS Fulfillment?
HPE OSS Fulfillment is HPE's adaptation of the service operations factory (SOF) designed specifically for customer onboarding services. This all-encompassing solution covers the entire fulfillment process as delineated in the Business Process Framework (eTOM) established by the TM Forum, which includes aspects such as order management linked to product catalogs, the activation of service and network infrastructure, the maintenance of service and resource inventories, and the management of changes and configurations. These efficient fulfillment processes and tools play a crucial role in hastening the launch of new services in the market. Furthermore, it enhances customer satisfaction through self-service portals while ensuring high-quality service delivery. To further improve agility and reduce the complexity and expenses associated with the entire end-to-end fulfillment process, a significant revamping of operations support systems (OSS) is often required to integrate fragmented tools, processes, and teams. This transformation not only helps organizations streamline their operations but also proves essential for those striving to maintain a competitive edge in an ever-changing market landscape. Consequently, investing in such a holistic approach is vital for success in the digital age.
What is Cortex Intelligent Automation?
Our cutting-edge software transforms your organization by cultivating a dynamic, service-oriented environment through the seamless incorporation of digitalization, automation, and orchestration. Unlike conventional automation approaches that primarily focus on mechanizing tasks, which typically accounts for only about 10% of your team's total time and effort, our solution addresses the remaining 90% dedicated to analysis, decision-making, and management, which often traps employees in outdated methodologies. With Cortex, your domain experts will be able to effectively orchestrate successful results within automated workflows, enhancing overall productivity. Moreover, Cortex will maintain its partnership with your specialists through robust exception management, ensuring a constant alignment with your business operations. By adopting genuinely self-managing and self-repairing automated systems, your organization will enjoy digital services capable of managing all exceptions, failures, and challenges that might occur, thereby significantly boosting efficiency and effectiveness. This comprehensive strategy permits your teams to concentrate on strategic initiatives, freeing them from the burden of mundane tasks. Ultimately, this empowers your organization to thrive in a competitive landscape by leveraging modern technology to its fullest potential.
Integrations Supported
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Hewlett Packard Enterprise
Date Founded
2015
Company Location
United States
Company Website
hpe.com
Company Facts
Organization Name
Cortex
Date Founded
2003
Company Location
United Kingdom
Company Website
www.cortex.co.uk
Categories and Features
OSS/BSS
Not specified
Categories and Features
Artificial Intelligence
Machine Learning
Natural Language Processing
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Business Process Automation
Not specified
Business Process Management
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
OSS/BSS
Not specified
Workload Automation
Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support