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What is HPE OSS Fulfillment?

HPE OSS Fulfillment is HPE's adaptation of the service operations factory (SOF) designed specifically for customer onboarding services. This all-encompassing solution covers the entire fulfillment process as delineated in the Business Process Framework (eTOM) established by the TM Forum, which includes aspects such as order management linked to product catalogs, the activation of service and network infrastructure, the maintenance of service and resource inventories, and the management of changes and configurations. These efficient fulfillment processes and tools play a crucial role in hastening the launch of new services in the market. Furthermore, it enhances customer satisfaction through self-service portals while ensuring high-quality service delivery. To further improve agility and reduce the complexity and expenses associated with the entire end-to-end fulfillment process, a significant revamping of operations support systems (OSS) is often required to integrate fragmented tools, processes, and teams. This transformation not only helps organizations streamline their operations but also proves essential for those striving to maintain a competitive edge in an ever-changing market landscape. Consequently, investing in such a holistic approach is vital for success in the digital age.

What is HERO?

HERO is a fully customizable platform crafted to provide a top-tier connectivity solution, guaranteeing outstanding experiences for your clientele. You have the option to deploy a completely branded and personalized digital application that integrates smoothly with your existing systems. This versatile platform allows you to assist customers at every phase of their service experience, which includes onboarding, electronic Know Your Customer (eKYC) processes, payment handling, subscription oversight, and in-app eSIM activation. With the HERO mobile application, users can obtain a holistic perspective of their services, available at any time and from any location. Moreover, you can generate in-depth analytics on user profiles and service utilization across various digital platforms, networks, and external services. A fully branded web portal further enriches this experience by providing interactive self-service options and marketplace features for a seamless omnichannel interaction. The in-app eSIM activation streamlines the setup of mobile services for your customers, necessitating just a single tap. HERO includes eSIM provisioning, comprehensive customer analytics, detailed service monitoring, and all the vital resources required to effectively manage the entire customer lifecycle, ensuring that you can effortlessly address every customer requirement. By utilizing this all-in-one solution, your business is well-equipped to thrive in the challenging connectivity market, fostering lasting relationships with your users. Ultimately, HERO not only enhances customer satisfaction but also drives loyalty and retention in a competitive landscape.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hewlett Packard Enterprise

Date Founded

2015

Company Location

United States

Company Website

hpe.com

Company Facts

Organization Name

Mobilise

Date Founded

2011

Company Location

United Kingdom

Company Website

www.mobiliseglobal.com

Categories and Features

Categories and Features

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