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What is HaloITSM?

An integrated cloud platform designed in accordance with ITIL standards will enhance the capabilities of your IT department. By modernizing outdated operational methods, you can establish streamlined workflows that enable both employees and customers to deliver outstanding service. This approach allows for the standardization of procedures and provides insightful analytics to ensure that IT aligns effectively with business objectives. Centralizing your workflows into a single space for ITSM software can significantly improve efficiency. HaloITSM merges ITIL best-practices with a versatile methodology to facilitate advancements in service management while also prioritizing an exceptional user experience. Valued by clients across various industries globally, HaloITSM has demonstrated its effectiveness. Explore our case studies to discover how organizations have successfully revamped their everyday operations and enhanced their service delivery. This transformation not only elevates performance but also fosters greater collaboration and satisfaction among users.

What is Aranda Service Management?

Aranda Service Management is an all-encompassing IT Service Management (ITSM) software designed to enhance organizational productivity through automated service solutions. It aligns with ITIL 4 best practices and includes an intuitive portal with self-service functionalities that empower clients to submit requests, monitor case statuses, and utilize a centralized knowledge base for self-help at any time. Noteworthy advanced features encompass a priority matrix, financial management, organized approval workflows, import/export functionalities, and mechanisms for capturing user satisfaction feedback. By leveraging artificial intelligence and machine learning, it delivers exceptional self-service experiences while reducing support costs. Furthermore, it supports multi-project environments, allowing organizations to manage diverse service areas beyond IT without requiring additional infrastructure, thereby fostering operational efficiency. This adaptability renders it an essential tool for enterprises aiming to optimize their IT and service management workflows, ultimately leading to improved performance and customer satisfaction. The software's robust capabilities make it suitable for a wide range of industries seeking to enhance their service delivery.

Media

Media

Integrations Supported

Jira
Microsoft Azure
AnyDesk
Aranda CMDB
Aranda Data Safe
Aranda Enterprise Mobility Management
Aranda Security Compliance
Aranda Virtual Support
Azure DevOps
ConnectWise Cybersecurity Management
Facebook
KashFlow
LDAP
Microsoft Power Automate
Okta
QuickBooks Online
ScalePad Backup Radar
Skype
Splunk Cloud Platform

Integrations Supported

Jira
Microsoft Azure
AnyDesk
Aranda CMDB
Aranda Data Safe
Aranda Enterprise Mobility Management
Aranda Security Compliance
Aranda Virtual Support
Azure DevOps
ConnectWise Cybersecurity Management
Facebook
KashFlow
LDAP
Microsoft Power Automate
Okta
QuickBooks Online
ScalePad Backup Radar
Skype
Splunk Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Halo Service Solutions

Date Founded

1994

Company Location

United Kingdom

Company Website

haloitsm.com

Company Facts

Organization Name

Aranda SOFTWARE

Date Founded

2002

Company Location

Colombia

Company Website

arandasoft.com/en/productos/aranda-service-management/

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Categories and Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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