Ratings and Reviews 4 Ratings

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Atera Reviews & Ratings
    1,986 Ratings
    Company Website
  • SuperOps Reviews & Ratings
    222 Ratings
    Company Website
  • Deltek Replicon Time Reviews & Ratings
    1,327 Ratings
    Company Website
  • Planview AdaptiveWork Reviews & Ratings
    713 Ratings
    Company Website
  • Wrike Reviews & Ratings
    7,547 Ratings
  • Project Insight Reviews & Ratings
    101 Ratings
    Company Website
  • Kantata Reviews & Ratings
    2,269 Ratings
    Company Website
  • Planfix Reviews & Ratings
    57 Ratings
    Company Website
  • Striven Reviews & Ratings
    232 Ratings
    Company Website
  • ThinkAutomation Reviews & Ratings
    15 Ratings
    Company Website

What is HaloPSA?

Comprehensive software revolutionizes the manner in which Managed Service Providers deliver IT services to their clients. HaloPSA enables you to oversee your complete service desk with ready-to-use features that adhere to ITIL standards. This integration enhances efficiency and streamlines operations for better customer satisfaction.

What is HaloCRM?

HaloCRM is an all-in-one customer service platform tailored for teams aiming to enhance their effectiveness in managing customer interactions. This versatile solution enables teams to oversee conversations across various channels, including Twitter, Facebook, Facebook Messenger, SMS, email, chat, and phone, ensuring that no customer inquiry goes unanswered, which ultimately boosts customer satisfaction through expanded communication options. With HaloCRM, support can be delivered through multiple mediums, including email, text, voice, and chat, allowing for flexibility in addressing customer needs. For larger customer service teams with intricate workflows, HaloCRM offers robust capabilities to manage complex processes through its intuitive drag-and-drop configuration and pre-built workflows. By utilizing HaloCRM, organizations can streamline customer prioritization and maintain a cohesive help desk, complete with integrated customer context for improved tracking of conversations and interactions. With such comprehensive features, teams can adapt to the ever-evolving demands of customer service while ensuring a seamless experience for their clientele.

Media

Media

Integrations Supported

3CX
AnyDesk
ConnectWise Automate
Facebook
Jira
Lansweeper
Microsoft 365
PagerDuty
QuickBooks Online
Salesforce
Slack
TeamViewer
X (Twitter)
Cisco CX Cloud
Facebook Ads
HubSpot Customer Platform
LogMeIn Rescue
Mesh
ServiceNow
bvoip

Integrations Supported

3CX
AnyDesk
ConnectWise Automate
Facebook
Jira
Lansweeper
Microsoft 365
PagerDuty
QuickBooks Online
Salesforce
Slack
TeamViewer
X (Twitter)
Cisco CX Cloud
Facebook Ads
HubSpot Customer Platform
LogMeIn Rescue
Mesh
ServiceNow
bvoip

API Availability

Has API

API Availability

Has API

Pricing Information

$35 per user per month
Free Trial Offered?
Free Version

Pricing Information

£59 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Halo Service Solutions

Date Founded

1994

Company Location

United Kingdom

Company Website

halopsa.com

Company Facts

Organization Name

HaloCRM

Company Location

United Kingdom

Company Website

halocrm.io

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Popular Alternatives

Vallum Halo Manager Reviews & Ratings

Vallum Halo Manager

Vallum Software
Halo Service Desk Reviews & Ratings

Halo Service Desk

Halo Service Solutions
Fidelis Halo Reviews & Ratings

Fidelis Halo

Fidelis Security