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What is Hansen CIS?

Hansen CIS is an enterprise-grade customer information system built specifically for energy, utility, and water providers. It manages every stage of the customer life cycle, including product and service management, metering, inventory, rating, billing, payments, and performance reporting. Hansen CIS is designed with deep regulatory and regional expertise to ensure compliance across global markets. Its modular, configurable architecture replaces rigid customizations with flexible configuration. Open APIs enable seamless integration with operational, financial, and third-party systems. Automation drives operational efficiency, accuracy, and scalability. The platform provides a unified view of customers and services across channels. Hansen CIS supports both regulated and competitive market models. Deployment options span on-premises, cloud, and hybrid environments. Utilities benefit from reduced operating costs and faster time to market. Hansen CIS enables digital transformation while preserving reliability and performance. It helps utilities meet rising customer expectations with confidence.

What is Brook?

A specialized billing application tailored for enterprises offering water services that rely on metering is available. This software efficiently addresses the needs of both commercial and residential clients. It supports both manual and automated meter reading options, enabling users to input individual readings as well as batch entries. Furthermore, the program includes automatic bill generation along with email notifications, while also maintaining a comprehensive history of water consumption for every customer. In addition, this system significantly improves the efficiency and precision of billing operations, ensuring a seamless experience for users. Ultimately, it serves as a vital tool for businesses in managing their water service billing effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

Hansen Technologies

Date Founded

1971

Company Location

Australia

Company Website

www.hansencx.com/hansen-suite/energy-and-utilities/hansen-cis/

Company Facts

Organization Name

Inkey Solutions

Company Location

India

Company Website

www.inkeysolutions.com/what-we-do/custom-application-development/brook

Categories and Features

Billing and Provisioning

Billing & Invoicing
Customizable Billing
Post-Paid Systems
Pre-Paid Systems

Utility Billing

Billing & Invoicing
Electricity
Meter Management
Metered Billing

Categories and Features

Utility Billing

Account Management
Billing & Invoicing
Customer Management
Meter Management
Metered Billing
Penalty / Cut-Off Processing
Rate Management
Water

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