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What is Hansen CIS?

Hansen CIS is an enterprise-grade customer information system built specifically for energy, utility, and water providers. It manages every stage of the customer life cycle, including product and service management, metering, inventory, rating, billing, payments, and performance reporting. Hansen CIS is designed with deep regulatory and regional expertise to ensure compliance across global markets. Its modular, configurable architecture replaces rigid customizations with flexible configuration. Open APIs enable seamless integration with operational, financial, and third-party systems. Automation drives operational efficiency, accuracy, and scalability. The platform provides a unified view of customers and services across channels. Hansen CIS supports both regulated and competitive market models. Deployment options span on-premises, cloud, and hybrid environments. Utilities benefit from reduced operating costs and faster time to market. Hansen CIS enables digital transformation while preserving reliability and performance. It helps utilities meet rising customer expectations with confidence.

What is Fluentgrid CIS?

Fluentgrid CIS presents a comprehensive, AI-driven Customer Information System that is designed to be both scalable and adaptable, specifically targeting the needs of modern utility companies. This innovative platform facilitates the management of the entire customer experience, from the initiation of services to billing and beyond. By centralizing critical customer information and optimizing essential workflows, Fluentgrid CIS empowers utilities across electricity, water, gas, and thermal sectors to enhance their operational efficiency, improve customer satisfaction, and increase revenue streams. As an exemplary commercial off-the-shelf (COTS) solution, it is tailored for swift implementation to meet the distinct demands of utilities around the world. The system's built-in revenue protection capabilities address challenges such as theft and fraud, handle exceptions, oversee legal matters, and perform energy audits to ensure dependable financial returns. Additionally, it offers features for managing service requests and includes web and mobile self-service options, thereby delivering extensive support to both utilities and their clientele. With its multifaceted functionalities, Fluentgrid CIS is an indispensable resource for contemporary utilities striving to excel in a competitive environment, positioning them to adapt and thrive amidst evolving industry challenges.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hansen Technologies

Date Founded

1971

Company Location

Australia

Company Website

www.hansencx.com/hansen-suite/energy-and-utilities/hansen-cis/

Company Facts

Organization Name

Fluentgrid

Date Founded

1998

Company Location

India

Company Website

fluentgrid.com/fluentgrid-cis/

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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