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What is HappySat?

HappySat is a dedicated feedback collection platform tailored for Managed Service Providers (MSPs), streamlining the execution of both Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys through its integration with Professional Services Automation (PSA) tools. The platform employs a user-friendly four-smiley-face scale to capture client feedback on routine tasks, projects, and onboarding experiences, while NPS surveys evaluate the overall satisfaction of clients. With features that offer real-time reporting and notifications, MSPs can promptly recognize successes and address any negative feedback that arises. The embedded survey option works seamlessly with prominent PSA systems such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, facilitating a quick setup and centralizing feedback management into existing workflows. HappySat can function as an independent solution or as a component of Invarosoft’s Stack Saver bundles, delivering a comprehensive tool for the collection and analysis of client feedback in a single platform. Additionally, this adaptability empowers MSPs to enhance their services continuously by leveraging the valuable insights gained from client feedback. By integrating client perspectives into their strategies, MSPs can foster stronger relationships with their customers and drive service improvements effectively.

What is Accordo?

Obtain a thorough understanding of your clients' Office 365 licenses, which enables you to identify those needing further attention to optimize and enhance their cloud spending. You can quickly investigate accounts that have the largest number of unassigned licenses and evaluate potential revenue threats, simplifying the process of making necessary adjustments for better financial efficiency in the cloud. Moreover, you can examine all your clients' secure scores from a single platform, helping you pinpoint which clients require specific initiatives to strengthen their security infrastructure. Accelerate the reconciliation process of your Office 365 billing data and detect any discrepancies, with automated detection available if you are using ConnectWise Manage or Autotask. Additionally, you can gain instant insights and recommendations that promote client engagement, increase monthly revenue, and highlight upcoming projects to improve your customer relationship strategies. This organized methodology not only enhances your operational efficiency but also ensures you are taking proactive measures to meet client demands and fully leverage their investments in the cloud. By implementing these strategies, you can create a more resilient and financially sound approach to managing client needs in the evolving digital landscape.

Media

Media

Integrations Supported

Autotask PSA
ConnectWise Automate
HaloPSA
Invarosoft
Kaseya 365
Microsoft 365
RepairShopr
Simplesat
Syncro

Integrations Supported

Autotask PSA
ConnectWise Automate
HaloPSA
Invarosoft
Kaseya 365
Microsoft 365
RepairShopr
Simplesat
Syncro

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

$0.30 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Invarosoft

Date Founded

2017

Company Location

United States

Company Website

www.invarosoft.com/happysat/

Company Facts

Organization Name

Accordo

Company Location

New Zealand

Company Website

accordo.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Categories and Features

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

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